{"id":4194242,"url":"https://alion.io/job/cfao-customer-relations-administrator-mf","title":"Customer Relations Administrator M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":228,"ghost_share":0.329,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-13T12:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:10:28Z","board_verified":true,"closed_at":null,"days_open":183,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":183},"description":"General information\nJoin CFAO South Africa !\nCFAO South Africa is a key player in South Africa’s mobility market.\nWith more than 7,200 colleagues and over 160 sites, CFAO South Africa offers vehicle and truck sales and rentals, supply chain solutions, logistics management, material handling, automotive assembly, and the import and export of automotive components.\nWe are a regional division of the pan-African business CFAO Group, headquartered in France and a wholly owned subsidiary of Toyota Tsusho Corporation in Japan.\nCFAO South Africa has a strong expansion vision in South Africa, while supporting CFAO Group's expansion strategy into the African continent in the automotive sector and other sectors, including healthcare and renewable energy.\nWe are a significant contributor to the support, development, and growth of the automotive industry in South Africa and across Africa.\nwe are looking for Customer Relations Administrator M/F based: South Africa\nJob description:\nThis position reports into National Customer Relations, with the KPI activities and customer support being carried out at the regional branches.\nThe key purpose of the Customer Relations Administrator is to:\nProvide support, maintain, and ensure retention of sustainable relationships with CFAO Equipment customers.\nClose collaboration with Sales and Operations to ensure that the most effective customer solutions and outcomes are put in place to customer queries and complaints.\nTo ensure that the highest levels of customer experience and satisfaction are achieved for CFAO Equipment customers.\nTo ensure that all customer expectations and deliverables are met with regards to business value - add services. \nTo obtain customer intelligence by understanding the customer’s business, key drivers of their business, their plans, their key concerns, and their views of CFAO Equipment as a preferred supplier.\nKey Performance Areas:\nAbility to conduct effective Customer Surveys, using the Net Promoter Score model and obtain detailed quality customer feedback. Use the NPS survey SOP for accurate feedback results reporting for managers.\nEffectively report on customer complaints, concerns and challenges, to the relevant department managers. Manage the Complaints handling process, to ensure an effective resolution or outcomes are achieved with the customer.\nEffective follow through of the ISITE/ FMX processes for customer to use within their operations.\nSupport ISITE activities for Sales and Aftermarket, activation of ISITE units, driver and supervisor access\nEffective tracking of ISITE machine performance, utilization, impacts, and driver performance.\nEnsuring that customers always have access to the portal - automated reporting availability.\nAbility to engage with customer on the ISITE functionalities and the benefits for their operations.\nEffective support for the Rapid Response App, where customer can effectively log their forklift breakdowns and services.\nTracking and reporting on Aftermarket teams’ performance - through resolved and unresolved Breakdowns logged.\nGive the highest attention to all customer queries, complaints for the branch, escalating and ensure that follow - through is managed and resolved.\nSales support, preparation of Handover packs.\nCRM database, ISITE portal database, responsible to ensure that customer records and data information, remains updated and accurate at all times. \nAt all times, deliver on Customer expectations and strive towards Customer Service Excellence.\nRequired profile :\nThe requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:\nDemonstrated experience in managing web portals related to Telemetry and Telematics.\nKnowledge Requirements:English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.\nCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\nComputers and Electronics - Knowledge of electronic equipment, and computer hardware and software, including applications and programming.\n\nRequired Skills:Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\nReading Comprehension - Understanding written sentences and paragraphs in work related documents.\nTime Management - Managing one's own time and the time of others.\nSpeaking - Talking to others to convey information effectively.\nWriting - Communicating effectively in writing as appropriate for the needs of the audience.\nCritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.\nActive Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.\nCoordination - Adjusting actions in relation to others' actions.\nMonitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.\nService Orientation - Actively looking for ways to help people.\nSocial Perceptiveness - Being aware of others' reactions and understanding why they react as they do.\n\n Work Activities:Interacting with Computers - Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.\nGetting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.\nCommunicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\nPerforming Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.\nEstablishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.\nProcessing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.","description_format":"text","description_chars":6403,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution","FMCG & Consumer Brand Groups","Car Dealerships"],"lifecycle":[{"event":"open","at":"2026-11-12T20:10:28Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":183,"expected_fill_days":61,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-11-12T22:59:43Z"},"pay":null,"html_url":"https://alion.io/job/cfao-customer-relations-administrator-mf","json_url":"https://alion.io/job/cfao-customer-relations-administrator-mf.json","meta":{"generated_at":"2026-11-12T22:59:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2199022},"rest":"https://alion.io/mcp/rest/get_company?id=2199022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfao-customer-relations-administrator-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfao-customer-relations-administrator-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfao-customer-relations-administrator-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfao-customer-relations-administrator-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfao-customer-relations-administrator-mf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4194242}},{"tool":"search_jobs","arguments":{"company":"cfaogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4194242},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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