{"id":1871206,"url":"https://alion.io/job/cfao-group-aftermarket-controller-mf","title":"Aftermarket Controller M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":73,"open_postings":217,"ghost_share":0.452,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T12:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-11-05T20:39:22Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":55},"description":"General information\nReference number\n2026-4123\nJob details\nProfile\nFinance & Legal - Finance & Legal - Financial Control\nPosition title\nAftermarket Controller M/F\nContract\nUnlimited-term contract\nContractual hours\nFull-time\nMission description\nThe Aftermarket Controller is responsible for efficiently managing the full service and repair workflow from customer quotation through to job completion, invoicing, and feedback. Product Compactor and Cranes. The role ensures fast turnaround times, high customer satisfaction, strict safety compliance, and accurate administrative processes while supporting technicians, managing parts requirements, and controlling financial performance indicators such as labour recovery, WIP ageing, and rework.\nProfile\nTo perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:\nCustomer Quotations & Order Management:\nPrepare and submit customer quotations within 4 hours of request.\nFollow up and obtain customer purchase orders within 24 hours of quote acceptance.\nEnsure no quotes remain outstanding for approval longer than 30 days.\nJob Creation & Warranty Validation\nOpen job cards on the system on the same day the customer order is received.\nVerify warranty status on the OEM system before assigning work to technicians.\nFor warranty jobs, obtain the required order number/authorisation from OEM.\nRepair Coordination & Technician Scheduling\nComplete mandatory pre-dispatch safety and check sheets before sending a technician to site.\nAssign work to technicians within 12 hours of customer acceptance/PO.\nMonitor repair progress to ensure completion within 24 hours.\nProvide proactive communication to customers if repairs exceed the 24-hour turnaround time.\nManage daily technician travel logs and repair hours; issue a weekly report to management.\nControl overtime and submit weekly overtime justification reports to management, ensuring overtime remains below 10 hours per week per technician.\nParts, Warranty Returns & Supplier Management\nRaise parts requests with the Parts Department where required.\nEnsure all faulty warranty components are marked, recorded, and returned to the OEM within 7 working days.\nVerify supplier invoices within 7 days for timely payment processing.\nFinancial Controls & Administration\nEnsure all jobs are invoiced within 3 days of completion.\nGuarantee all service work completed in a month is invoiced within the same month.\nPrevent Work-in-Progress (WIP) from exceeding 60 days.\nAchieve labour recovery and minimise rework according to targets.\nReporting & Customer Care\nPrepare and submit monthly performance reports to management within 3 days of the new month.\nResolve and close customer complaints within 1 working day.\nUphold a high standard of customer service with no compromise on safety.\nJob location\nJob location\nAfrica, South Africa\nLocation\n62 Maple Road, Pomona\nApplicant criteria\nEducation level\n3 - Diploma\nExperience level\n4 to 6 years\nLanguages\nEnglish (Bilingual)","description_format":"text","description_chars":3210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:03Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.677,"p_room":0.44,"age_days":55,"expected_fill_days":49,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cfao-group-aftermarket-controller-mf","json_url":"https://alion.io/job/cfao-group-aftermarket-controller-mf.json","meta":{"generated_at":"2026-11-06T00:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2199022},"rest":"https://alion.io/mcp/rest/get_company?id=2199022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfao-group-aftermarket-controller-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfao-group-aftermarket-controller-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfao-group-aftermarket-controller-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfao-group-aftermarket-controller-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfao-group-aftermarket-controller-mf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1871206}},{"tool":"search_jobs","arguments":{"company":"cfaogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1871206},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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