{"id":1871278,"url":"https://alion.io/job/cfao-group-it-manager-daily-operations-mf","title":"IT Manager: Daily Operations M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"C","score":67,"open_postings":205,"ghost_share":0.546,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South 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greatest number of people.\nWherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.\nOur Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.\nOur production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.\nWe looking for a IT Manager: Daily Operations M/F based : South Africa\nJob description:\nPurpose of the Role:\nThe role is responsible for all IT services i.e. maintaining operational stability, proactively identifying and resolving system and process issues through effective root cause analysis, and strengthening accountability, compliance, and operational excellence across the IT environment for TTAF, TTSAP, Ogihara, TGSA and ADVICS.\nThis position enables the business to operate efficiently while supporting innovation and continuous improvement, allowing senior leadership to focus on strategic digital transformation initiatives and long-term business enablement.\nMinimum Requirements:\nBachelor’s degree in computer science, IT, Business Science, or related field\nMinimum 5 years of experience\nPeople management experience\nBroad IT operations/support experience\nIT operations / service desk / support environment experience\nExposure to manufacturing / supply chain environments\nProfil request:\nEssential Responsibilities:\nIT operations and service desk oversight\nIncident, escalation, and SLA management\nRisk, compliance, audit readiness, and security controls\nStakeholder communication and vendor coordination\nBudget oversight and cost awareness\nContinuous improvement / kaizen / root cause analysis\nTeam leadership, coaching, and accountability\nKey technical skills\nIT service desk / ticketing systems\nSLA and incident management\nMicrosoft 365 / Intune / admin tools\nIT risk and security controls\nReporting, dashboards, and documentation\nRoot cause analysis and process improvement\nLeadership / behavioural competencies\nStakeholder management\nCommunication skills\nProblem solving and analytical thinking\nAccountability\nResilience under pressure\nAbility to lead, develop, and hold teams accountable\nPlanning and prioritisation\nBenefits of the role\nOpportunity to shape operational excellence\nLead improvement initiatives\nInfluence service quality across the business\nManage a team and build capability\nWork at the intersection of IT operations and business enablement","description_format":"text","description_chars":2770,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical 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