{"id":1871204,"url":"https://alion.io/job/cfao-group-service-manager-mf","title":"Service Manager M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":76,"open_postings":209,"ghost_share":0.402,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T12:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-23T05:06:54Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":42},"description":"General information\nReference number\nService Manager-4126\nJob details\nProfile\nOperations - Operations - Plant Manager\nPosition title\nService Manager M/F\nContract\nUnlimited-term contract\nContractual hours\nFull-time\nMission description\nTo lead and manage CFAO Equipment’s Johannesburg Service operations with full accountability for safety, quality, cost, and delivery. The role of a Service Manager exists to ensure the efficient and effective delivery of field services, which are crucial for maintaining and repairing equipment at customer sites. This position is vital for leading a team of technicians, managing financial performance, and ensuring operational excellence. The Service Manager is responsible for optimizing resources, maintaining high-quality standards, and ensuring compliance with safety and regulatory requirements. Additionally, this role is key in fostering strong customer relationships, driving business growth, and supporting the overall strategic goals of the company. By overseeing all aspects of field service operations, the Service Manager helps ensure customer satisfaction, operational efficiency, and financial success.\nKey Performance Areas:\n(Essential Duties & Responsibilities)\n1. Leadership and People Management\nLead and manage technicians, artisans, apprentices and support staff to achieve department objectives.\nSet clear performance expectations and build a professional, accountable and continuously improving work culture.\nDrive coaching, skills development, succession planning and employee engagement.\nEnsure adherence to company policies, people processes and disciplinary requirements.\n2. Financial Performance, Budgeting and Labour Recovery\nOwn the Service department’s financial performance and annual budget, ensuring delivery against revenue, margin and profitability targets.\nMonitor revenue, expenses, overheads, consumables and labour recovery, and implement corrective actions where performance is off target.\nIdentify and eliminate revenue leakage, including time-capture gaps, non-billable time, travel losses, incorrect system usage and policy non-compliance.\nEnsure accurate job costing, timely GRN processing, WIP conversion, invoice turnaround, job closure and month-end revenue recognition.\nReporting on contract-level service margins, drive profitability improvement initiatives, including rate recovery, rework reduction and cost control.\n3. Service Operations, WIP and Throughput\nPlan, coordinate and oversee service, maintenance and repair activities from job-card creation through execution, invoicing and closure.\nEstablish and manage backlog and WIP governance, including ageing analysis, escalation thresholds, prioritisation and closure discipline.\nImprove turnaround times, planning adherence, first-time-fix performance and right-first-time execution using lean and PDCA principles.\nIdentify service constraints and bottlenecks, and coordinate cross-functional resolution of parts delays, GRN issues, approvals and other job-closure barriers.\nProvide leadership with visibility of operational performance, service risks and corrective actions.\nProfile\n4. Resource and Capacity Planning\nOptimise the use of labour, equipment and materials to improve efficiency, response times and cost performance.\nDrive effective maintenance planning through improved planned-versus-reactive work ratios, PM compliance, scheduling discipline and parts readiness.\nBalance workloads and routing, and provide data-based recommendations on overtime, outsourcing, recruitment and resource allocation.\n5. Quality, Safety and Compliance\nEnforce OEM and internal quality standards across all field service activities and drive first-time quality with minimal rework.\nUse inspections, audits and root-cause analysis to identify quality failures.\nEnsure toolbox talks, risk assessments and internal audits are conducted as required.\nMaintain compliance with CFAO policies, OEM procedures, ISO requirements, ASEC requirements and applicable local laws.\n6. Contract Performance and Commercial Improvement\nMonitor service and maintenance contract performance, including margin, cost-to-serve, SLA compliance, uptime delivery and operational risk.\nIdentify underperforming, loss-making or commercially exposed contracts and lead structured turnaround plans.\nRecommend scope controls, pricing corrections, service-model changes and execution improvements to restore contract performance.\nDevelop contract scorecards and review mechanisms to support renewal, retention and commercial decision-making.\nProvide operational and financial insight to support customer engagement and contract negotiation strategies.\n7. Supplier and Vendor Management\nManage relationships and performance with external repair vendors and parts suppliers.\nEnsure timely return of critical-path components and validate repair quality before acceptance.\nNegotiate and manage pricing and delivery terms to support cost control and operational efficiency.\n8. Strategic Planning and Growth\nDevelop and execute the Service department strategy in alignment with CFAO’s long-term business plan.\nGrow service contracts and actively promote the Service offering to internal and external stakeholders.\nPosition Service as a key contributor to equipment lifecycle solutions.\nCollaborate with Sales and Rental to align service capability with market demand, customer needs and growth opportunities.\nRequired Minimum Knowledge, Skills Education / Training and Experience Requirement (s):\nNational Diploma/Degree in Mechanical or Electrical Engineering, or a related field.\nBusiness management qualification or relevant management training is advantageous.\nMinimum 5-7 years’ experience managing a workshop, maintenance or service department within a heavy machinery, automotive or industrial equipment.\nStrong leadership and people-management capability, with a demonstrated ability to drive performance and accountability.\nNumber of employees reporting directly / indirectly to this position:\n± 80\nJob location\nJob location\nAfrica, South Africa\nLocation\n11 Gross Street Tunney Industrial Estate, Elandsfontein\nApplicant criteria\nEducation level\n3 - Diploma\nExperience level\n7 to 10 years","description_format":"text","description_chars":6193,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:03Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.795,"p_room":0.6,"age_days":42,"expected_fill_days":58,"reasons":["conf:0","win:late","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cfao-group-service-manager-mf","json_url":"https://alion.io/job/cfao-group-service-manager-mf.json","meta":{"generated_at":"2026-10-23T08:24:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2199022},"rest":"https://alion.io/mcp/rest/get_company?id=2199022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfao-group-service-manager-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfao-group-service-manager-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfao-group-service-manager-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfao-group-service-manager-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfao-group-service-manager-mf"}]}