{"id":1871263,"url":"https://alion.io/job/cfao-group-support-helpdesk-hf","title":"Support Helpdesk H/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"C","score":68,"open_postings":180,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algeria"],"countries":["DZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-26T12:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T22:43:58Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":77},"description":"Rejoignez notre division CFAO HEALTHCARE\nAvec un marché du médicament qui représente plus de 20 milliards de dollars, l'accès à des produits abordables et de qualité reste un défi majeur pour l'Afrique.\nCFAO Healthcare renforce l'offre de santé sur le Continent en produisant et distribuant des produits et services pharmaceutiques et médicaux.\nNous sommes à la recherche d'un(e) Support Helpdesk H/F basé(e) : Algérie\nDescription du poste :\n\nMissions principales\nAssurer le support technique de niveau 1 et 2 auprès des utilisateurs.\nRéceptionner, qualifier et traiter les incidents et demandes via l'outil de ticketing.\nDiagnostiquer et résoudre les problèmes liés aux postes de travail, logiciels, périphériques et outils collaboratifs.\nInstaller, configurer et maintenir les équipements informatiques.\nGérer les comptes utilisateurs, droits d'accès et habilitations.\nAssurer le suivi des incidents jusqu'à leur résolution et garantir la satisfaction des utilisateurs.\nParticiper à la rédaction et à la mise à jour de la documentation technique et des procédures.\nContribuer aux projets de déploiement et d'amélioration des services IT.\nCompétences requises\nBonne maîtrise des environnements Windows et Microsoft 365.\nConnaissance des outils de gestion des tickets et des bonnes pratiques ITIL.\nMaîtrise du support matériel et logiciel des postes de travail.\nConnaissances en réseaux, Active Directory et gestion des accès.\nCapacité à diagnostiquer et résoudre rapidement les incidents.\nBonne communication écrite et orale.\nConnaissance de SAP ou d'autres applications métiers appréciée.\nProfil recherché:\n\nProfil recherché\nBac+3 à Bac+5 en Informatique\nExpérience réussie en support informatique ou helpdesk.\nSens du service et forte orientation utilisateur.\nRigueur, autonomie et esprit d'analyse.\nExcellentes qualités relationnelles et pédagogiques.\nCapacité à travailler en équipe et à gérer les priorités dans un environnement dynamique.","description_format":"text","description_chars":1945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-10-04T21:27:03Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.195,"p_room":0.28,"age_days":77,"expected_fill_days":14,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/cfao-group-support-helpdesk-hf","json_url":"https://alion.io/job/cfao-group-support-helpdesk-hf.json","meta":{"generated_at":"2026-10-12T22:53:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2199022},"rest":"https://alion.io/mcp/rest/get_company?id=2199022"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfao-group-support-helpdesk-hf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfao-group-support-helpdesk-hf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfao-group-support-helpdesk-hf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfao-group-support-helpdesk-hf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfao-group-support-helpdesk-hf"}]}