{"id":4194225,"url":"https://alion.io/job/cfao-working-foreman-mf","title":"Working Foreman M/F","company":{"id":2199022,"name":"CFAO","domain":"cfaogroup.com","url":"https://alion.io/company/cfaogroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":{"grade":"B","score":75,"open_postings":228,"ghost_share":0.329,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secunda, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T12:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:10:28Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":108},"description":"General information\nReference number\nWorking Foreman-3975\nJob details\nProfile\nOperations - Operations - Team Leader\nPosition title\nWorking Foreman M/F\nContract\nUnlimited-term contract\nContractual hours\nFull-time\nMission description\nThe purpose of this position is to ensure that best management practices are consistently applied across all areas of operational responsibility, including procedures, systems, and day-to-day actions. The role is responsible for promoting and embedding a strong customer-service orientated business.\nThis position will implement, monitor, and uphold initiatives aligned with the company’s strategic vision, while ensuring that the maintenance department is managed efficiently and profitably, in accordance with agreed budgets, performance targets, and operational standards.\nKey Performance Areas:\n(Essential Duties & Responsibilities)\nEnsure the effective and sound management of the operations in line with approved budgets and the company’s strategic objectives, including:\nWork in progress control\nService and repair scheduling\nRoadside technician application\nQuality of workmanship\nLabour recovery performance\nProfitability and performance of maintenance contracts\nMaintenance department performance and profitability\nAchieve and maintain a minimum monthly labour recovery target of 50%.\nHold overall responsibility for delivering high-quality customer service, ensuring optimal response times and consistently professional service delivery.\nManage and lead technicians and apprentices, including effective planning, allocation, and monitoring of daily tasks and workloads.\nProvide regular, accurate, and timeous feedback to the Operations Manager on operational performance, challenges, and corrective actions.\nCompile and submit all weekly and monthly operational reports to the Operations Manager within agreed timelines.\nProvide continuous updates to customers, including progress reporting on all activities conducted on customer sites.\nEnsure that all technicians comply with administrative procedures, including job cards, time sheets, service reports, and related documentation.\nEnsure full compliance with health and safety standards, policies, and statutory regulations at all times.\nConduct and oversee monthly fleet inspections\nProvide technical support and guidance to technicians to maintain service quality and resolve complex issues efficiently.\nActively drive and promote customer service excellence across the maintenance team.\nRequired Minimum Knowledge, Skills Education / Training and Experience Requirement(s):\nTrade test, 5 years + industry experience\nCustomer and Personal Service: Knowledge of principles and processes for providing customer and personal services.\nThis includes customer needs assessment, quality standards for service, and evaluation CSI.\nRelevant Technical skill within the Materials Handling Industry\nRelevant knowledge of CFAO HEAVY LIFT products and value-added offerings\nProven and relevant experience within similar role\nRelevant Technical qualification within industry\nExperience working on the Kerridge system.\nAbility to compile spreadsheets.\nProfile\nNumber of employees reporting directly to this position:\n2 technicians\nApprentices (As and when required)\nImpact of Decision / Action to Company:\nCustomer service perceptions and satisfaction.\nAccomplishing company strategic goals \n\nJob location\nJob location\nAfrica, South Africa\nLocation\n19 Albetros Street Secunda\nApplicant criteria\nEducation level\n2 - 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