{"id":1113990,"url":"https://alion.io/job/cfc-end-user-technology-eut-services-engineer-us","title":"End User Technology (EUT) – Services Engineer, US","company":{"id":703351,"name":"CFC","domain":"cfc.com","url":"https://alion.io/company/cfc-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-21T13:58:09Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T03:49:38Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Technology plays a critical role in delivering exceptional experiences for our employees and customers. We're looking for a senior, proactive and customer-focused End User Technology (EUT) Services Engineer to act as the U.S. go-to resource for desktop support and end-user technology services.\n\nThis role will provide hands-on support while also helping implement the global EUT strategy across the U.S. region. The role holder will identify regional technology needs, operational nuances and user experience challenges, translating these insights into practical, bespoke service improvements that support the way U.S. teams work.\n\nAs CFC continues to grow in the U.S., this role will play an important part in ensuring desktop support, workplace technology and end-user services remain scalable, responsive and aligned to business needs. You'll work closely with global EUT Services, EUT Engineering, Platform Operations, Security and Technology Operations teams to ensure consistent standards while tailoring solutions to the local operating environment.\n\nThe role is expected to be onsite a minimum of four days per week, with flexibility to work remotely one day per week subject to business requirements.\nAbout the role\nAct as the senior U.S. point of contact for desktop support and end-user technology, providing high-quality onsite, walk-up and remote support while serving as an escalation point for complex or business-critical issues.\nDeliver and support end-user technology services across the U.S., including device deployment, workplace technology, onboarding and offboarding activities, meeting room technology, asset management and local technology operations.\nProvide advanced troubleshooting across Windows, macOS, Microsoft 365, Teams, endpoint management, identity and access services, network connectivity and core business applications, ensuring incidents and requests are owned through to resolution.\nBuild strong relationships with employees, business leaders and executive stakeholders, delivering a visible, customer-focused support experience and acting as the local lead during priority incidents and service disruptions.\nPartner with global Technology, EUT and Engineering teams to implement global standards, drive service improvements, support technology initiatives and ensure compliance with security, ITIL and operational policies.\nUse regional insight, user feedback and service trends to identify opportunities for improvement, helping shape scalable support models and technology services that support continued U.S. business growth.\nAbout you\nSignificant (~7 - 10 years) practical experience in desktop support, end-user technology, IT support or similar roles, ideally in a senior or regional support capacity. \nStrong customer service skills with a genuine passion for helping people and solving problems. \nGood troubleshooting capability across Windows, macOS, Microsoft 365, Teams, mobile devices, peripherals, meeting rooms and basic network connectivity. \nExperience working with ticketing tools and ITIL-aligned incident/request processes, with strong ticket quality and follow-through. \nFamiliarity with endpoint management and identity tooling such as Microsoft Intune, Entra ID / Azure AD, MFA, device enrollment and access group administration. \nUnderstanding of device deployment, asset management, and joiner, mover and leaver processes. \nAbility to work independently while collaborating effectively with global teams. \nStrong ability to implement global standards while identifying where regional adaptation or bespoke local solutions are required. \nProven experience supporting senior stakeholders and acting as an escalation point for complex or high-impact technology issues. \nCommercial awareness and ability to understand how US business growth, regional ways of working and local stakeholder needs shape technology support requirements. \nStrong communication, organization and stakeholder management skills. \nComfortable identifying recurring issues, improving knowledge content and recommending practical service improvements. \nNice to have: exposure to Apple Business Manager, Microsoft Autopilot, Freshservice, ServiceNow or Jira; AV/Teams Rooms support; ITIL or CompTIA certification; and experience in a regulated environment. \nCore Values\nLove what you do:\nWe show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.\nChallenge everything:\nWe’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.\nHave fun, be good:\nInsurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.","description_format":"text","description_chars":4851,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-22T13:58:09Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.63,"p_room":0.35,"age_days":40,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/cfc-end-user-technology-eut-services-engineer-us","json_url":"https://alion.io/job/cfc-end-user-technology-eut-services-engineer-us.json","meta":{"generated_at":"2026-11-02T05:06:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7369,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703351},"rest":"https://alion.io/mcp/rest/get_company?id=703351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfc-end-user-technology-eut-services-engineer-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfc-end-user-technology-eut-services-engineer-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfc-end-user-technology-eut-services-engineer-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfc-end-user-technology-eut-services-engineer-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfc-end-user-technology-eut-services-engineer-us"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1113990}},{"tool":"search_jobs","arguments":{"company":"cfc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1113990},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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