{"id":2455530,"url":"https://alion.io/job/cfc-service-reliability-engineer","title":"Service Reliability Engineer","company":{"id":703351,"name":"CFC","domain":"cfc.com","url":"https://alion.io/company/cfc-4","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":124000,"period":"year","method":"global_role_seniority_cell","sample_n":5668},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-12T15:57:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T16:08:07Z","board_verified":false,"closed_at":"2026-11-03T16:08:07Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"We are looking for a mid-level Service Reliability Engineer to own the health and reliability of the tooling that powers our managed detection and response (MDR) service - agents, connectors, and the XDR platform itself. Rather than focusing on backend infrastructure uptime, this role is about making sure the sensors and data feeds our SOC depends on are deployed correctly, stay healthy, and keep flowing across every customer environment. You'll be the person who notices when an agent goes silent, a connector stops pulling logs, or a customer's deployment drifted out of policy - and who fixes it before it becomes a detection gap.\nThis role is a strong fit for someone who enjoys operational problem-solving across a large multi-tenant fleet, is comfortable digging into vendor platforms, and wants to directly improve detection coverage through better tooling hygiene.\nAbout the role\nValidate that EDR/XDR agents and sensors are deployed correctly across customer endpoints, servers, and cloud workloads, and remediate incomplete or failed deployments.\nMonitor agent health across the customer fleet - heartbeat failures, offline or stale agents, version drift, tamper alerts, and policy misconfigurations - and drive issues to resolution.\nMonitor connector and integration health (log sources, API-based connectors, cloud data feeds) into the XDR/SIEM platform, and troubleshoot broken or stalled data ingestion.\nTune the XDR platform's detection and correlation rules to reduce false positives and alert noise while preserving detection coverage.\nIdentify and close data source coverage gaps by working with customers and internal teams to onboard missing log sources or reconfigure existing connectors.\nBuild dashboards and alerting to give the team real-time visibility into agent and connector health across all customer environments.\nPartner with SOC analysts and detection engineers to identify when tooling gaps (silent agents, broken connectors, misconfigured policies) are creating detection blind spots.\nMaintain deployment and troubleshooting runbooks for agents, connectors, and platform tuning to support consistent handling across the team.\nEscalate and track platform-level issues with EDR/XDR/SIEM vendors when a fix falls outside our control.\nReport on fleet-wide health metrics (agent uptime, connector uptime, deployment completeness) and recommend proactive improvements.\nAbout you\n3-5 years of experience deploying, administering, or supporting EDR/XDR or SIEM agents and connectors in a production environment.\nHands-on experience with agent-based security tooling - understanding of sensor architecture, heartbeats, policy management, and tamper protection.\nExperience with connector/integration health for log sources and data feeds (syslog, API-based connectors, cloud log sources such as AWS CloudTrail, Azure, or Microsoft 365).\nExperience tuning detection or correlation rules on a SIEM/XDR platform to reduce noise without sacrificing coverage.\nScripting/automation experience (Python, PowerShell, or Bash) to build health checks and reduce manual monitoring toil.\nStrong troubleshooting skills across Windows, Linux, and macOS endpoints, plus general networking and cloud connectivity.\nComfortable managing and reporting on tooling health across a large, multi-tenant customer fleet.\nComfortable participating in a rotating on-call or escalation schedule as needed.","description_format":"text","description_chars":3404,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-13T15:57:29Z"},{"event":"close","at":"2026-11-03T16:08:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cfc-service-reliability-engineer","json_url":"https://alion.io/job/cfc-service-reliability-engineer.json","meta":{"generated_at":"2026-11-06T02:57:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703351},"rest":"https://alion.io/mcp/rest/get_company?id=703351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfc-service-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfc-service-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfc-service-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfc-service-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfc-service-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2455530}},{"tool":"search_jobs","arguments":{"company":"cfc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2455530},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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