{"id":2587855,"url":"https://alion.io/job/cfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated","title":"USAF - Service Desk / NOC Lead - cFocus Software Incorporated","company":{"id":4419850,"name":"cFocus Software","domain":"cfocussoftware.com","url":"https://alion.io/company/cfocussoftware","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Linthicum Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":181000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-15T04:37:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T20:17:33Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"cFocus Software seeks a Service Desk / Network Operations Center (NOC) Lead to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.\nQualifications:\nActive TS/SCI clearance\nB.S. Computer Science, Information Technology, or a related field\nDemonstrated ability to lead service desk or network operations personnel, coordinate incident escalation, and sustain support across multiple sites and time zones.\nExperience with enterprise IT ticketing, incident and service request management, knowledge management, troubleshooting procedures, and service performance reporting.\nWorking knowledge of enterprise network infrastructure, application availability, physical and virtual servers, cloud services, and video or telecommunications support.\nAbility to coordinate secure changes and releases, maintain operational records, and work with cybersecurity teams on incident response and compliance evidence.\nClear written and verbal communication skills for user support, outage notifications, technical documentation, and Government status reporting.\nMeet the security and access requirements applicable to the assigned systems and duties, and participate in scheduled on-site coverage, on-call support, and approved travel as required.\nDuties:\nLead daily service desk and NOC activities, assign work, coordinate coverage and handoffs, and guide technicians supporting systems, applications, infrastructure, and telecommunications.\nOversee Tier 0, Tier 1, and Tier 2 support. Retain ownership of escalated tickets through closure; route unresolved requests to the appropriate Tier 2 or Tier 3 teams and coordinate higher-tier support for systems under the program’s lifecycle responsibility.\nEnsure incidents and service requests are captured, documented, and tracked in the Government-approved ticketing system daily by 5 p.m. Eastern Time. Monitor ticket quality, prioritization, routing, and resolution progress.\nManage video and telecommunications requests and support requests involving applications, networks, infrastructure, research and development, and innovation. Coordinate user onboarding, training, and knowledge management.\nDevelop and maintain troubleshooting guides and standard operating procedures for Government review and approval by the last business day of each quarter.\nOversee continuous system and application monitoring, maintain operational logs, and coordinate response to degradation, outages, and security alerts under the approved Incident Response Plan.\nNotify designated DC3 points of contact in writing within 30 minutes of Priority 1 incidents during regular business hours. Immediately report circumstances outside contractor control that may prevent meeting availability targets.\nCoordinate approved releases, production deployments, network configuration changes, server provisioning, and authorized user access. Ensure work follows approved baselines, testing, change controls, and DevSecOps procedures.\nCoordinate network maintenance and restoration involving routers, switches, cabling, servers, storage, and cloud or virtual infrastructure. Maintain external service provider contacts for rapid outage response.\nCollect service desk metrics and report system performance, security, and availability by the last business day of each month. Provide utilization data, capacity recommendations, and infrastructure improvement recommendations.\nWork with cybersecurity personnel on scanning, alert escalation, incident response, approved security tools, and technical evidence supporting Risk Management Framework and ATO/cATO requirements.\nSupport NOC/SOC stand-up, including tool configuration, sensor integration with AFCYBER and the Cybersecurity Service Provider, and enterprise scanning deployment. Support IOC within 180 calendar days after transition-in and subsequent FOC sustainment.","description_format":"text","description_chars":3935,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-10-15T04:37:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":9,"expected_fill_days":33,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated","json_url":"https://alion.io/job/cfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated.json","meta":{"generated_at":"2026-10-24T22:54:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419850},"rest":"https://alion.io/mcp/rest/get_company?id=4419850"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfocussoftware-usaf-service-desk-noc-lead-cfocus-software-incorporated"}]}