{"id":1932700,"url":"https://alion.io/job/cfs-brands-customer-service-representative","title":"Customer Service Representative","company":{"id":2470315,"name":"CFS Brands","domain":"cfsbrands.com","url":"https://alion.io/company/cfsbrands-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:30:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T01:11:54Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"CFS Brands is seeking to hire a Customer Service Representative to report to the Manager, Customer Service, at the corporate location in Oklahoma City, OK. This position is responsible for managing multiple aspects of existing accounts to offer quality customer service and help achieve organic sales growth. Success depends heavily on improving the efficiency and effectiveness of our order fulfillment, willingness to serve our customers, account planning and development/ownership of the customer experience.\nESSENTIAL DUTIES AND RESPONSABILITIES:\nEssential duties and responsibilities include to following: Other duties may be assigned.\nRespond to incoming calls, emails, and other inquiries from customers.\nHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. \nIdentify and assess customer needs to achieve satisfaction.\nGo the extra mile to engage customers. \nAssist with the placement of orders, ensuring accurate data is being entered/utilized. \nGive accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization’s targets and performance goals.\nCarefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.\nMake use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.\nEDUCATION / EXPERIENCE REQUIRED:\n2-4 years relevant work experience.\nBasic understanding of Microsoft Office skills including Excel and Word. \nExcellent customer service skills.\nExcellent communication and interpersonal skills \nStrong planning, attention to detail with organizational and follow up skills. \nAbility to prioritize work tasks and manage time effectively. \nAbility to work well as part of a team.\nAbility to complete paperwork requirements accurately and consistently.\nSense of urgency and self-motivation; ability to work independently.\nAbility to work under pressure and meet deadlines. \nCFS BRANDS:\nHeadquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.\nCFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities.\nCFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.\nCFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.\nCFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T22:26:24Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:4","urgency","win:mid","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cfs-brands-customer-service-representative","json_url":"https://alion.io/job/cfs-brands-customer-service-representative.json","meta":{"generated_at":"2026-10-14T00:31:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2470315},"rest":"https://alion.io/mcp/rest/get_company?id=2470315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfs-brands-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfs-brands-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfs-brands-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfs-brands-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfs-brands-customer-service-representative"}]}