{"id":1932699,"url":"https://alion.io/job/cfs-brands-end-user-support-specialist","title":"End User Support Specialist","company":{"id":2470315,"name":"CFS Brands","domain":"cfsbrands.com","url":"https://alion.io/company/cfsbrands-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-05T20:42:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T02:27:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location: This role is located ON SITE at our corporate office in Oklahoma City, OK.\nThe End User Support Specialist provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets.\nEssential Duties:\nResponsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA’s\nAccountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met\nResponsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices\nResponsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods\nAccountable for maintaining hardware related output queues (incident, service request, change management)\nResponsible for in-depth troubleshooting of hardware related problems\nResponsible for assisting in maintaining the change management database and hardware inventory at operating locations\nResponsible for assist in the development/maintaining of best practices and procedures for the team\nAccountable for on-call support for incidents within the organization\nResponsible for performing duties following all safety guidelines and corporate policies\nResponsible for performing additional duties as assigned\nEducation Required:\nHigh School Graduation or equivalent required \nAssociate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred \nSkills Required:\nThe type of experience required to effectively perform the essential functions and responsibilities of this position are:\n2 years of related IT experience supporting Microsoft based operating systems \nKnowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory \nAdvanced troubleshooting and multi-tasking skills \nSolid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications \nBasic PC network connectivity - Ethernet, TCP/IP, and remote access solutions \nUnderstanding of Group Policy deployments \nBasic familiarity of DHCP and DNS \nWorking knowledge of help desk software and ticketing in general \nAbility to communicate technical information, both verbal and written, to a wide range of end-users \nAbility to deal with customers in a friendly, professional manner \nAbility to work independently and be self-driven with a distributed team \nCustomer service orientation with the drive to see issues through to completion \nProficiency in English with strong oral and written communication skills \nStrong organizational skills \nTravel Required:\nUp to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe \nCFS Brands :\nLocated in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.\nCFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.\nCFS BRANDS’s core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country’s best-known restaurant franchises.\nCFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world’s most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.\nMore information on CFS BRANDS can be found at www.cfsbrands.com. The Jordan Company website is www.thejordancompany.com.\nCFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.","description_format":"text","description_chars":5379,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T22:26:24Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":11,"expected_fill_days":97,"reasons":["conf:1","urgency","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/cfs-brands-end-user-support-specialist","json_url":"https://alion.io/job/cfs-brands-end-user-support-specialist.json","meta":{"generated_at":"2026-10-19T02:38:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2470315},"rest":"https://alion.io/mcp/rest/get_company?id=2470315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcfs-brands-end-user-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcfs-brands-end-user-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcfs-brands-end-user-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cfs-brands-end-user-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcfs-brands-end-user-support-specialist"}]}