{"id":3651800,"url":"https://alion.io/job/cgc-senior-director-technology-operations","title":"Senior Director, Technology Operations","company":{"id":673575,"name":"CGC","domain":"cgc.org","url":"https://alion.io/company/cgc-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":230816,"max":278129,"currency":"USD","period":"year","gross":null,"usd_annual":278129},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power BI","optional":false},{"name":"Service Desk","optional":false},{"name":"Webflow","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:08:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T06:23:04Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About CGC\nCGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.\nWe collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.\nOver the past decade, CGC has demonstrated the power of public-private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.\nA Career at CGC\nA career at the CGC is grounded in impact. Our six core values guide how we invest and how we work together.\nInnovation drives creative solutions and continuous improvement.\nMission-Driven Focus keeps long-term impact at the center of every decision.\nPartnership shapes how we mobilize capital and build trust-based relationships.\nAccountability defines our stewardship and commitment to results.\nCollaboration strengthens cross-functional teamwork and shared responsibility.\nTransparency ensures open communication and integrity in how we operate.\nOur culture is fast-paced, rigorous, and purpose-driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.\nJob Summary\nUnder the supervision of the Vice President of Information Technology, the Senior Director, Technology Operations is responsible for leading CGC’s day-to-day enterprise technology operations and digital infrastructure. This role provides accountable internal ownership for core IT services, end-user computing, identity and access administration, collaboration platforms, workplace technology, operational resilience, and technology vendor management.\nThe Senior Director serves as the primary leader for operational stability, service delivery, and execution discipline across CGC’s hybrid workforce. The role is both strategic and hands-on, with responsibility for ensuring reliable technology operations while directly engaging in technical administration, troubleshooting, implementation, and escalation where needed. This includes ownership of endpoint lifecycle management, onboarding and offboarding, service desk operations, patching and compliance, workplace technology, and the operational support processes required for dependable day-to-day business operations.\nThe Senior Director will help build and mature the Technology Operations function, including processes, tooling, automation, documentation, service standards, operational controls, and the development of technical staff. The role is expected to remain close to the work while establishing the discipline, repeatability, and scalable practices needed to support CGC’s continued growth.\nThe Senior Director also supports the operational reliability of public-facing digital platforms and enterprise systems, including access administration, release coordination, vendor support, routine platform operations, user readiness, and post-launch operational stability.\nSuccess in this role requires a proactive, technically credible leader who can operate effectively in a growing and evolving organization, bring structure to developing processes, manage competing priorities, and execute with sound judgment and appropriate independence. The role is expected to identify opportunities to responsibly leverage automation, integrations, AI tools, and emerging technologies to improve service delivery, operational efficiency, controls, and user experience.\nKey Responsibilities\nOperational Leadership\nLead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.\nSet and lead CGC's technology service-management model, including service desk operations, escalation management, service levels, metrics, user experience, and continuous improvement.\nOwn the enterprise endpoint lifecycle and associated standards, including provisioning, deployment, patching, compliance, inventory, and decommissioning.\nOwn the operational performance, administration model, and continuous optimization of enterprise productivity, identity, collaboration, and cloud platforms.\nOwn technology onboarding and offboarding, ensuring timely provisioning, appropriate access, device readiness, and secure transitions.\nOwn operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.\nLead day-to-day operational vendor management for managed IT services, infrastructure partners, endpoint support, workplace technology, and service delivery providers, ensuring responsiveness, escalation follow-through, and service quality.\nOwn network infrastructure and audiovisual systems across CGC office locations, including design, implementation, lifecycle management, connectivity, access control, and conferencing systems.\nLead day-to-day operational reliability of digital platforms, including access administration, vendor ticket coordination, DNS support coordination, routine updates, and issue escalation.\nDevelop and maintain operational documentation, standards, SOPs, inventories, support procedures, and knowledge base content in Confluence or successor platforms.\nMonitor system health, service trends, recurring issues, and user experience metrics; identify and implement corrective actions and process improvements.\nProvide operational support for enterprise system and infrastructure implementations, including user readiness, access setup, support procedures, documentation, and post-launch operational stability.\nOperate with a high degree of ownership and judgment, independently resolving issues where appropriate and escalating risks or decisions when needed.\nStrategic Partnership & Planning\nOwn annual operating budget planning and develop the technology operations and infrastructure roadmap in alignment with the enterprise technology strategy.\nLead vendor selection and contract negotiation for infrastructure and operational platforms, providing technical evaluation and risk assessment.\nOwn the organization's AI and automation strategy for IT operations, identifying, recommending, and implementing tools that improve efficiency, service quality, and internal controls.\nRepresent IT operations in cross-functional and leadership discussions involving technology dependencies, risk, or resourcing.\nProvide the VP of Information Technology and senior leadership with clear visibility into technology operational performance, material risks, service health, capacity, vendor performance, and emerging needs.\nServe as the senior operational escalation point for significant technology incidents, coordinating response, communications, remediation, and lessons learned.\nOwn business continuity and operational resilience planning for technology operations, in coordination with the VP of Information Technology.\nDesign and mature the Technology Operations operating model, including organizational structure, staffing, sourcing strategy, service ownership, performance standards, and escalation models as CGC scales.\nTeam Leadership & Development\nDirectly manage technology operations staff, providing day-to-day oversight, workload prioritization, coaching, and performance management.\nEstablish performance expectations, workflows, and development plans for operations staff.\nPerform other duties as assigned in support of CGC's mission and operational needs\nRequired Skills and Abilities\nMaster’s degree and 8+ years of experience, including 4+ years of management experience leading teams or major functional areas. \n8+ years of progressive technology experience, including 4+ years leading IT operations, infrastructure, service delivery, or comparable enterprise technology functions.\nDemonstrated experience owning budgets, managing strategic vendors, leading staff or outsourced teams, and independently advising senior business leaders.\nDemonstrated experience administering enterprise productivity, identity and access, endpoint management, collaboration, and modern SaaS platforms.\nDemonstrated ability to remain hands-on in complex technology environments, including technical troubleshooting, administration, implementation, and escalation support.\nExperience leading technology service delivery, operational escalations, vendor performance, and continuous improvement.\nStrong understanding of endpoint security, patching, lifecycle management, identity controls, and operational risk.\nDemonstrated experience using automation, scripting, or workflow tools to improve technology operations, service delivery, or internal controls.\nProven ability to execute effectively in growth-stage or evolving environments with shifting priorities, competing demands, and limited oversight.\nDemonstrated leadership capability, sound judgment, and ability to independently prioritize work.\nStrong written and verbal communication skills with the ability to work across technical and non-technical stakeholders.\nDemonstrated digital fluency and ability to quickly learn emerging technologies.\nPreferred\nExperience supporting technology within financial services, nonprofit, startup, federally funded, or regulated environments.\nExperience with Jira, Confluence, Intune, Entra ID, Exchange, Salesforce, PowerBI, Box, Zoom, Webflow, or comparable enterprise platforms.\nFamiliarity with website platform administration and vendor-led digital environments.\nExperience building or maturing internal IT operations functions.\nFamiliarity with AI productivity tools, automation platforms, and emerging agentic workflow concepts.\nProfessional certifications such as ITIL, Microsoft, CompTIA, PMP, or related credentials.\nCompensation and Benefits\nThe salary range for this role is $230,816.00 - $278,129.00. Final compensation will be determined based on experience, skills, and overall qualifications. \nThe Senior Director will be eligible for an annual bonus based on job and organizational performance.\nCGC offers a competitive benefits package, including health, dental, and vision insurance, retirement benefits, paid time off, professional development opportunities, and a flexible hybrid work environment.\nCandidates must be legally authorized to work in the United States at the time of hire and throughout their employment. CGC does not currently sponsor employment visas and is unable to support work authorization that is time-limited or employer-restricted. \nCGC is an Equal Opportunity Employer committed to building an inclusive workplace and advancing equitable economic and environmental outcomes nationwide.\nWe consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.","description_format":"text","description_chars":11221,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-03T00:23:05Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":278129,"is_top_pay":true},"html_url":"https://alion.io/job/cgc-senior-director-technology-operations","json_url":"https://alion.io/job/cgc-senior-director-technology-operations.json","meta":{"generated_at":"2026-11-10T09:29:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673575},"rest":"https://alion.io/mcp/rest/get_company?id=673575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcgc-senior-director-technology-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcgc-senior-director-technology-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcgc-senior-director-technology-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cgc-senior-director-technology-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcgc-senior-director-technology-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3651800}},{"tool":"search_jobs","arguments":{"company":"cgc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3651800},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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