{"id":3217540,"url":"https://alion.io/job/cgi-human-centered-design-service-designer","title":"Human Centered Design - Service Designer","company":{"id":1063,"name":"CGI","domain":"cgi.com","url":"https://alion.io/company/cgi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-10-24T20:00:14Z","employer_posted_date":null,"last_verified_at":"2026-10-24T20:00:14Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design.\n\nCGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.\n\nWe are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.\n\nJoin us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.\n\nDue to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.Profil recherché\nIn this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you’ll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You’ll play a leading part in shaping service design practices within CGI — modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.\n\nYou will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.\n\nLead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.\n\nDesign & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.\n\nCollaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.\n\nMentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.\n\nMeasure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.\n\nRequired qualifications to be successful in this role\n\nTo succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You’ll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills.\n\nProven experience designing end-to-end digital or omni-channel services.\n\nStrong knowledge of GDS principles and experience delivering to GDS standards.\n\nExpertise in service blueprints, user journeys, and ecosystem mapping.\n\nConfident in research-informed design and collaborative, agile delivery.\n\nExcellent stakeholder facilitation and visual communication skills.\n\nExperience mentoring or supporting design capability within teams.\n\nProficiency with Miro/Mural, Figma, and Office 365.\n\nDesirable:\n\nBackground in public sector, NHS, or other regulated environments.\n\nUnderstanding of data-driven experimentation and behavioural analytics.","description_format":"text","description_chars":4047,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T23:56:45Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["seen:1","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cgi-human-centered-design-service-designer","json_url":"https://alion.io/job/cgi-human-centered-design-service-designer.json","meta":{"generated_at":"2026-10-26T23:03:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31301,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1063},"rest":"https://alion.io/mcp/rest/get_company?id=1063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcgi-human-centered-design-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcgi-human-centered-design-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcgi-human-centered-design-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cgi-human-centered-design-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcgi-human-centered-design-service-designer"}]}