{"id":3217597,"url":"https://alion.io/job/cgi-human-centered-design-user-researcher","title":"Human Centered Design - User Researcher","company":{"id":1063,"name":"CGI","domain":"cgi.com","url":"https://alion.io/company/cgi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-24T20:00:14Z","employer_posted_date":null,"last_verified_at":"2026-10-24T20:00:14Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"At CGI, we’re transforming how people interact with digital services that truly make a difference. You’ll be joining CGI’s UK Centre of Excellence for Human-Centred Design; a team we call Sparck.\n\nAs a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies.\n\nCGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.\n\nWe are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.\n\nDue to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.Profil recherché\nIn this role, you will lead the design and delivery of impactful user research that shapes digital experiences across complex service areas. You’ll work collaboratively with service designers, product teams, and technologists to ensure every decision is rooted in evidence. Your expertise will help CGI’s clients deliver accessible, inclusive, and user-centred services that achieve measurable results.\n\nYou’ll also play a key role in growing CGI’s user research capability—mentoring others, building best practice, and championing the value of ethical, trauma-informed, and inclusive research approaches. You’ll be part of a supportive, multidisciplinary environment where creativity, ownership, and collaboration are at the heart of how we work.\n\n• Lead & Innovate: Plan, design, and lead user research across the full service lifecycle.\n\n• Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.\n\n• Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.\n\n• Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.\n\n• Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.\n\n• Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.\n\nRequired qualifications to be successful in this role\n\nYou should bring significant experience leading end-to-end research in complex, multidisciplinary environments, with a strong understanding of user-centred design, accessibility, and ethical research. You’ll combine analytical rigour with storytelling skill, enabling you to influence stakeholders and drive evidence-based decision making.\n\n• Proven experience leading user research for digital services with complex user journeys\n\n• Strong understanding of GDS and/or NHS design standards and how research supports service assessments\n\n• Proficiency in a range of methodologies (e.g. interviews, ethnography, surveys, diary studies, usability testing)\n\n• Ability to synthesise findings into clear insights that shape strategy and design\n\n• Experience mentoring and developing others within a research or design team\n\n• Skilled collaborator with experience in agile delivery environments\n\n• Excellent communication, facilitation, and influencing skills\n\nDesirable:\n\n• Experience across both public and private sector research\n\n• Ability to translate research insights into actionable service improvements\n\n• Experience conducting research in complex public sector environments\n\n#LI-TC2","description_format":"text","description_chars":4371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T23:56:45Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["seen:2","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/cgi-human-centered-design-user-researcher","json_url":"https://alion.io/job/cgi-human-centered-design-user-researcher.json","meta":{"generated_at":"2026-10-28T01:30:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1063},"rest":"https://alion.io/mcp/rest/get_company?id=1063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcgi-human-centered-design-user-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcgi-human-centered-design-user-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcgi-human-centered-design-user-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cgi-human-centered-design-user-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcgi-human-centered-design-user-researcher"}]}