{"id":3856556,"url":"https://alion.io/job/cgi-operations-analyst-sre","title":"Operations Analyst (SRE)","company":{"id":1063,"name":"CGI","domain":"cgi.com","url":"https://alion.io/company/cgi","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0.053,"time_to_fill_p50_days":21,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfax, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":157000,"currency":"USD","period":"year","gross":null,"usd_annual":157000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"DNS","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jaeger","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"Loki","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false}],"status":"closed","first_seen_at":"2026-11-06T04:38:46Z","employer_posted_date":null,"last_verified_at":"2026-11-06T12:20:45Z","board_verified":false,"closed_at":"2026-11-06T12:20:45Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"CGI is hiring an Operations Analyst to support the reliability of its Advantage platform through hands-on SRE operations. The role monitors and triages events, executes incident and service-request workflows, and contributes to automation, problem management, and operational documentation.\n\nResponsibilities\nServe in a hands-on operations role (SRE track) within the Cloud Operations team supporting the CGI Advantage platform\nTake first-line ownership of monitoring, event triage, incident handling, and service request execution\nWork from the operator portal utilizing correlated dashboards, one-click runbooks, and standardized operational workflows\nContribute to automation, ticket hygiene, and knowledge base quality to reduce repeat work\nProgress toward the Senior Operations Analyst role through the SRE realignment career path\nMonitor environment health using standardized dashboards and SLO-aligned alerts\nTriage events in IAP by applying deduplication and suppression context while routing incidents according to severity taxonomy\nUtilize distributed traces and correlated logs and metrics to isolate faults before escalation\nMeet First Touch Resolution and L1-to-L2 escalation reduction targets\nExecute approved runbooks and guard-railed self-service actions, including diagnostics, restarts, and environment tasks\nMaintain complete, well-classified tickets using guided intake fields and consistent operational taxonomy\nCoordinate activities within automatically created Microsoft Teams incident channels while documenting timelines and handoffs\nDraft clear customer-facing status updates using standardized communication templates\nIdentify recurring incidents as problem management candidates and support Root Cause Analysis (RCA) efforts with evidence and operational data\nDevelop small automation scripts using Python, Bash, or PowerShell and recommend new runbook candidates based on recurring operational tasks\nReport configuration drift and validate changes against approved baselines under change control\nMaintain runbooks and knowledge articles while leveraging LLM-assisted triage tools to improve operational efficiency\n\nSkills\n5 + years of experience in cloud or application operations, Network Operations Center (NOC), or L1/L2 production support environments\nWorking knowledge of Microsoft Azure and Kubernetes (AKS), including: Pods ,Deployments ,Logging ,Scaling concepts\nExperience with monitoring and logging platforms, including: Grafana-style dashboards ,Log search and analytics ,Alert management\nBasic scripting experience using: Bash,Python ,PowerShell\nKnowledge of IT Service Management (ITSM), including: Incident Management ,Service Request Lifecycle ,SLA awareness ,Quality ticket documentation\nLinux fundamentals\nNetworking fundamentals, including: DNS ,TLS ,Load balancing\nExperience using Git\nStrong written and verbal communication skills for incident updates and operational handoffs\nAzure\nIncident Management\nIT Service Management\nKubernetes\nPython\nSRE (Site Reliability Engr.)\nOpenTelemetry, Jaeger tracing, or Prometheus/Loki exposure\nAnsible playbooks, Terraform basics, or GitHub Actions pipelines\nEvent management/AIOps platforms and runbook automation tools\nPostgreSQL basics and SQL for operational queries and diagnostics\nCertifications: AZ 900/AZ 104, CKA (entry), ITIL 4 Foundation\n\nBenefits\nEligibility to participate in an attractive Share Purchase Plan (SPP), in which the company matches eligible employees’ contributions dollar-for-dollar, up to a maximum for their job category.\n401(k) Plan and Profit Participation for eligible CGI Partners.\nFlexible work arrangements and paid accrued vacation leave, ranging from 10 to 15 days per year based on job level, years of relevant prior experience, and years of service.\n8 paid holidays per year and 2 floating holidays per year.\nWellness and Well-being programs.\nComprehensive medical, dental, and vision benefits.\nBack-up child care.\nPet insurance.\nA Member Assistance Program.\nA 529 college savings program.\nA personal financial management tool.\nLifestyle management programs.\n\nCompany Overview\nCGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services. It was founded in 1976, and is headquartered in Montréal, Quebec, CAN, with a workforce of 10001+ employees. Its website is https://www.cgi.com.\n\nCompany H1B Sponsorship\nCGI has a track record of offering H1B sponsorships, with 528 in 2026, 775 in 2025, 762 in 2024, 795 in 2023, 940 in 2022, 846 in 2021, 582 in 2020. Please note that this does not guarantee sponsorship for this specific role.","description_format":"text","description_chars":4615,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-06T06:36:55Z"},{"event":"close","at":"2026-11-06T12:20:45Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":157000,"is_top_pay":true},"html_url":"https://alion.io/job/cgi-operations-analyst-sre","json_url":"https://alion.io/job/cgi-operations-analyst-sre.json","meta":{"generated_at":"2026-11-07T04:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1063},"rest":"https://alion.io/mcp/rest/get_company?id=1063"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcgi-operations-analyst-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcgi-operations-analyst-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcgi-operations-analyst-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cgi-operations-analyst-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcgi-operations-analyst-sre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3856556}},{"tool":"search_jobs","arguments":{"company":"cgi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3856556},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}