{"id":617562,"url":"https://alion.io/job/cgsfederal-it-support-specialist","title":"IT Support Specialist","company":{"id":672835,"name":"Contact Government Services","domain":"cgsfederal.com","url":"https://alion.io/company/cgsfederal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":47,"open_postings":1045,"ghost_share":0.968,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-31T17:40:53Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-11-04T14:57:10Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":95},"description":"IT Support Specialist\nEmployment Type: Full-Time, Entry Level\nDepartment: Information Technology\nCGS is seeking an IT support Specialist to join our team supporting the legal mission of a large federal agency in Syracuse, NY. This position will allow candidates to demonstrate expertise in providing IT support tasks for the USAO office and it's employees.\nCGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.\nJob Duties:\nPerform the primary IT support function by delivering high-quality customer service andmaintaining clear, professional, and responsive communications with end users across all\ndesignated support channels, including in-person interactions, telephone support, email,\nand electronic ticketing systems, to ensure timely, accurate, and user-focused assistance\n\nDiagnose and resolve problems in response to customer reported incidents.\nInstall, configure, upgrade, troubleshoot and maintain hardware and software. Forpurposes of this contract, hardware includes, but is not limited to, the following electronic\ndevices: Personal Computers, Laptops, Mobile phones, iPads, Copiers, Printers, Video\nTeleconferencing Equipment, Scanners, Desk phones and Headsets.\n\nAssist with configuring, installing, and maintaining network systems using networkstandards and protocols, and capabilities and applications of network equipment\nincluding hubs, routers, switches, bridges, servers, and related hardware and assist with\nroutine updates and patches to existing programs.\n\nProvide password resets for end users.\nProvide user training and assistance on a variety of routine applications and hardware,including orientation for new users.\n\nProvide assistance with setting up, relocating, and reconnecting computer hardware andrelated IT equipment within office spaces.\n\nJob Requirements:\nBachelor’s degree in information technology, or related field.\nMinimum three (3) years of professional work experience providing general IT support.\nProficient in Microsoft Office applications including Word, Excel, PowerPoint, Access,Teams, SharePoint, etc., and Adobe.\n\nHigh-level working knowledge of Windows Operating Systems; including Server, AppleiOS and mobility preferred.\n\nUnited States citizenship and ability to obtain adjudication for requisite backgroundinvestigation.\n\nOur commitment:\nContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems.\nFor the past nine years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.\nHere at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.\nWe care about our employees. Therefore, we offer a comprehensive benefits package:\n- Health, Dental, and Vision\n- Life Insurance\n- 401k\n- Flexible Spending Account (Health, Dependent Care, and Commuter)\n- Paid Time Off and Observance of State/Federal Holidays\nContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nJoin our team and become part of meaningful government innovation!\nExplore additional job opportunities with CGS on our Job Board:\nhttps://cgsfederal.com/join-our-team/\nFor more information about CGS please visit: https://www.cgsfederal.com or contact:\nEmail: ","description_format":"text","description_chars":4263,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-10T18:30:53Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":95,"expected_fill_days":11,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/cgsfederal-it-support-specialist","json_url":"https://alion.io/job/cgsfederal-it-support-specialist.json","meta":{"generated_at":"2026-11-04T17:52:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672835},"rest":"https://alion.io/mcp/rest/get_company?id=672835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcgsfederal-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcgsfederal-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcgsfederal-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cgsfederal-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcgsfederal-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":617562}},{"tool":"search_jobs","arguments":{"company":"cgsfederal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":617562},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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