{"id":617891,"url":"https://alion.io/job/cgsfederal-senior-user-support-specialist","title":"Senior User Support Specialist","company":{"id":672835,"name":"Contact Government Services","domain":"cgsfederal.com","url":"https://alion.io/company/cgsfederal","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":47,"open_postings":1045,"ghost_share":0.968,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-03-13T16:12:33Z","employer_posted_date":"2026-03-13","last_verified_at":"2026-11-05T11:09:10Z","board_verified":true,"closed_at":null,"days_open":236,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":236},"description":"Senior User Support Specialist\nEmployment Type: Full-Time, Mid-High Level\nDepartment: Information Technology\nCGS is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program in support of major applications and projects. This role requires expertise in computer applications, operating systems, and telecommunications.\nCGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.\nResponsibilities and Duties\nUsually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager\nAssists in setting up and operating an end-user support program for major applications supporting specific projects\nEstablishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools\nDevelops training course outlines and agendas\nEstablishes training facilities and training schedules\nMay supervise teams of user support staff (e.g., help desk staff)\nOrganizes, prepares, schedules, and conducts training sessions\nDelivers primarily user-level training for specific databases/software (including word processing and other office automation packages)\nMay also deliver training such as team building, contract/document center orientations, etc.\nTrains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees\nPrepares training approach and materials\nArranges training logistics (facility use and access to appropriate applications)\nPerforms help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff\nInstall, configure, maintain, and troubleshoot Microsoft Windows operating systems\nProvide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals\nConfigure and support Microsoft 365 applications and other enterprise software\nManage user accounts and access controls using Active Directory\nAdminister Windows Server environments, including:\nActive Directory: manage users, security groups, and permissions per DOJ access control policies\nDNS/DHCP: maintain and configure network services for connectivity and IP management\nGroup Policy: implement and monitor approved security settings and system configurations for federal compliance\nPerform patch management and vulnerability remediation per agency timelines\nEnsure compliance with agency-specific security controls\nSupport backup, disaster recovery, and continuity of operations (COOP) initiatives\nMaintain accurate IT asset inventory and configuration documentation\nDeploy software packages via Microsoft Endpoint Configuration Manager (MECM)\nProvide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications\nDigitize and format audio/video files for courtroom use\nConfigure, test, and assist with setup of trial/courtroom hardware and software components\nProvides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.\nQualifications\nAt least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)\nAt least 1 year experience with the specific applications being supported\nSupervisory experience (helpful)\nHands-on familiarity with network, telecommunications, and operating systems environments supporting the applications\nExperience with DOJ office automation environments (extremely helpful)\nExpert user of Government word processing, spreadsheet, and email systems\nExcellent oral and written communication skills (required)\nUndergraduate degree (strongly preferred)\nOur Commitment:\nContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.\nFor the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.\nHere at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.\nWe care about our employees. Therefore, we offer a comprehensive benefits package.\n- Health, Dental, and Vision\n- Life Insurance\n- 401k\n- Flexible Spending Account (Health, Dependent Care, and Commuter)\n- Paid Time Off and Observance of State/Federal Holidays\nContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nJoin our team and become part of government innovation!\nExplore additional job opportunities with CGS on our Job Board:\nhttps://cgsfederal.com/join-our-team/\nFor more information about CGS please visit: https://www.cgsfederal.com or contact:\nEmail: ","description_format":"text","description_chars":5891,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Intelligence","IT Consulting & Digital 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