{"id":3270892,"url":"https://alion.io/job/chain-reaction-community-manager","title":"Community Manager","company":{"id":69033,"name":"Chain Reaction","domain":"chainreaction.ae","url":"https://alion.io/company/chainreaction-ae","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":61,"open_postings":43,"ghost_share":0.651,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":41000,"period":"year","method":null,"sample_n":3075},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-26T11:34:09Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T05:23:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"We're looking for a proactive and detail-oriented Community Management Executive to become the voice behind one of the region's most active and engaging brands on social media.\nThis role goes beyond replying to comments. You'll help build meaningful conversations, strengthen relationships with online communities, identify emerging trends, and ensure every interaction reflects the brand's personality and values.\nYou'll work closely with social media and client servicing teams to deliver a best-in-class community experience across multiple platforms.\nKey Responsibilities\n Manage daily community management across Facebook, Instagram, LinkedIn, X, YouTube, and other relevant platforms.\nRespond to comments, direct messages, reviews, and public inquiries while maintaining the brand's tone of voice.\nPrepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.\nManage the end-to-end publishing process across all social media platforms, including scheduling, quality assurance, publishing, and verifying successful deployment according to the approved content calendar.\nEnsure all published content is accurate, correctly formatted, and optimized for each platform, including captions, hashtags, mentions, links, thumbnails, accessibility requirements, and platform-specific specifications\nEscalate customer complaints, technical issues, and sensitive conversations to the appropriate stakeholders while ensuring timely follow-up.\nMonitor conversations surrounding the brand, competitors, and relevant industry topics.\nIdentify opportunities for proactive engagement and meaningful participation in conversations.\nCollaborate with the social media team to align community responses with campaign messaging and content calendars.\nCoordinate with internal teams to obtain accurate information before responding to customer inquiries.\nMaintain response-time SLAs and ensure all interactions are handled professionally.\nTrack recurring customer questions and provide insights that can improve future content and communication.\nFlag potential reputation risks and support crisis communication when needed.\nStay up to date with platform updates, online culture, and social media best practices..\nMonitor published content to ensure successful delivery, resolve publishing issues, update posts when required, and optimize engagement during the initial post-publication period.\nMaintain social media hygiene by ensuring all social media profiles remain accurate, updated, and aligned with brand guidelines, including profile information, pinned content, highlights, playlists, links, and other platform assets.Requirements\n\nExperience in community management, social media, customer engagement, or digital communications.\nExceptional written Arabic and English communication skills.\nStrong understanding of social media platforms and online behavior.\nAbility to write naturally while adapting to different tones and audiences.\nExcellent organizational skills with the ability to manage multiple conversations simultaneously.\nStrong problem-solving skills and sound judgment when handling sensitive situations.\nComfortable working in a fast-paced environment with real-time priorities.\nExperience using community management or social listening tools.\nPrevious experience with large consumer-facing brands is preferred.\nRequirements\nWe're Looking For Someone Who\nUnderstands that every interaction shapes the brand.\nCan balance empathy with professionalism.\nNotices patterns before others do.\nThinks beyond answering questions and looks for opportunities to create positive experiences.\nPays close attention to detail.\nStays calm under pressure.\nEnjoys working collaboratively across multiple teams.\nHas a genuine interest in digital culture and online communities.\nWhy Join This Account?\nYou'll work on one of the region's most dynamic social media accounts. One that combines multiple pillars into a fast-moving content ecosystem.\nThis role offers the opportunity to make a real impact on how a leading regional brand connects with its audience, while working alongside a multidisciplinary team of strategists, and digital specialists\nBenefits\nJoining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. 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