{"id":1727720,"url":"https://alion.io/job/chainguard-it-specialist","title":"IT Specialist","company":{"id":581,"name":"Chainguard","domain":"chainguard.dev","url":"https://alion.io/company/chainguard","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":{"min":47501,"max":55665,"currency":"GBP","period":"year","gross":null,"usd_annual":73664},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Canva","optional":false},{"name":"Linux","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-10-02T15:03:10Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T01:12:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. \nOur customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.\nChainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.\nThe role in a nutshell:\nAs an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones.\n What you’ll do:\nPrioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems\nBe our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets\nWork with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors\nManage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team\nReceive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate\nProvide on-call support (some holidays)\nWhat we're looking for:\nExperience in IT Support, ideally at a remote or startup environment\nExperience with MacOS and Linux\nExperience with mobile device management (MDM)\nExperience configuring and troubleshooting with Neat Hardware\nA strong understanding of IT Security best practices and a desire to improve them\nExcellent written and verbal communication skills with both technical and non-technical audiences\nSome travel required\nAbility to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed\nProactively self-motivated and self-starter - comfortable taking action independently with minimal oversight\nStrong ability to cycle between working independently and in a team environment\nMotivated and eager to participate in growing and changing environments (often wearing \"many hats\")\nAn eagerness to grow and build a company that's solving an important problem\nBase Salary Range\n£47,501—£55,665 GBP\nAbout Us\nWe live and breathe our company values:\nWe are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.\nWe have a bias for intentional action - We prioritize, plan, try things, and fail fast.\nWe don't take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.\nWe trust each other and assume good intentions - We're transparent with decisions to empower team members to make well informed decisions.\nA few of the benefits we offer:\nFlexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.\n Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).\n100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.\n∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.\n 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.\nIf your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring \"Chainguardians\" with unique backgrounds, perspectives, and experiences.\nChainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\nBy submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.\n©2026 Chainguard. All Rights Reserved.","description_format":"text","description_chars":5468,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Flexible time off","Health insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Military"],"lifecycle":[{"event":"open","at":"2026-10-02T22:46:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":73664,"is_top_pay":false},"html_url":"https://alion.io/job/chainguard-it-specialist","json_url":"https://alion.io/job/chainguard-it-specialist.json","meta":{"generated_at":"2026-10-04T02:06:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2939,"day_limit":5000,"remaining_today":2061,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}