{"id":2689906,"url":"https://alion.io/job/chainstack-account-manager","title":"Account Manager","company":{"id":35427,"name":"Chainstack","domain":"chainstack.com","url":"https://alion.io/company/chainstack","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DeFi","optional":true},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2025-09-25T00:00:00Z","employer_posted_date":"2025-09-25","last_verified_at":"2026-10-17T00:41:43Z","board_verified":true,"closed_at":null,"days_open":387,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":387},"description":"About us\nChainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.\nAbout the role\nWe are looking for an enthusiastic Account Managerto foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.\nResponsibilities\nLead onboarding for new customers, ensuring a smooth and value-driven experience.\nDrive account expansion through upselling and cross-selling.\nMonitor customer health and take proactive action to improve adoption and satisfaction.\nConduct regular touchpoints and quarterly business reviews.\nBuild strong, trusted relationships with stakeholders across customer organizations.\nDocument and communicate business and technical outcomes achieved through Chainstack.\nCollaborate with support and engineering teams to resolve issues.\nCoordinate internal resources to ensure customer success.\nManage renewals and follow up on failed payments.\nResearch, verify, and manage subscription renewal data and pricing.\nWork with marketing to develop testimonials, referrals, and case studies.\nRequirements\n3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).\nInterest and understanding of Web3 technologies.\nExperience working with blockchain is a plus.\nTrack record of customer retention and growth through excellent service.\nStrong communication and presentation skills, including executive-level communication.\nProficiency with CRM tools such as HubSpot and spreadsheets (Excel).\nAbility to manage multiple projects simultaneously.\nExcellent listening, negotiation, and relationship management skills.\nWhat we offer\nCompetitive salary in USD- Fair, transparent compensation based on experience and impact.\nStock options- Share in Chainstack's growth and long-term success.\nAI-first environment- Use AI to reduce repetitive work and focus on judgment and shipping.\nCutting-edge tech stack- Work with modern infrastructure and stay close to Web3 innovation.\nFlat structure, no bureaucracy- Take ownership, move fast, and make decisions with real impact.\nFlexible schedule- Work when you are most productive and maintain balance.\nGlobal, fast-growing market- Build in a rapidly evolving industry with real customer demand.\nDiverse, multinational team- Collaborate with people across countries, backgrounds, and functions.\nReady to take your career to the next level? 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