{"id":3535888,"url":"https://alion.io/job/chameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services","title":"IT & Cloud Support Analyst - Chameleon Integrated Services","company":{"id":4419809,"name":"Chameleon Integrated Services","domain":"chameleonis.com","url":"https://alion.io/company/chameleonis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:34:44Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T12:57:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.\nChameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.\nWe offer a Full Benefits package including:\nCompetitive Employee Health Insurance options including dental\n100% company paid vision plan\n401K plan with generous company match and no vesting period\n100% company paid life insurance\n100% company paid long and short-term disability insurance\nTraining allowance\nPTO and more\nIT & Cloud Support Analyst I\nWe are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.\nLeveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.\nResponsibilities:\nOwn the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting\nRun daily smoke tests, monitor internal channels or dashboards, and escalate incidents\nCreate and update technology documentation for customers\nWork with our dev team to integrate into their development cycle as a product tester\nMonitor our cloud infrastructure to triage and remediate issues as they surface\nProactively suggest and implement improvements to the environments\nCoordinate across many different teams to champion and drive outcomes\nMinimum Requirements:\n2 years of experience on a help desk, or as a sysadmin, or DevOps engineer\nAn Associate's or Bachelor's degree in a related field\nFamiliarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs\nAbility to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)\nNice to have:U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one\nExperience working within cleared facilities\nThis role will be onsite in downtown St. Louis and will require 5 days in office each week. Compensation for this position is $26.46 - 33.60 depending on experience and clearance level.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”\n Texting Privacy Policy\nMessage type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.\nNo mobile information will be shared with third parties/affiliates for marketing/promotional purposes.\nMessage frequency will vary depending on the application process.Msg & data rates may apply.\nOPT out at any time by texting \"Stop\".","description_format":"text","description_chars":3954,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-30T17:34:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/chameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services","json_url":"https://alion.io/job/chameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services.json","meta":{"generated_at":"2026-11-04T13:59:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419809},"rest":"https://alion.io/mcp/rest/get_company?id=4419809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchameleon-integrated-services-it-cloud-support-analyst-chameleon-integrated-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3535888}},{"tool":"search_jobs","arguments":{"company":"chameleonis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3535888},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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