{"id":2541225,"url":"https://alion.io/job/chameleonis-it-support-engineer-chameleon-integrated-services","title":"IT Support Engineer - Chameleon Integrated Services","company":{"id":4419809,"name":"Chameleon Integrated Services","domain":"chameleonis.com","url":"https://alion.io/company/chameleonis","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"Gmail","optional":true}],"status":"live","first_seen_at":"2026-10-14T15:40:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T14:35:43Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.\nChameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.\nWe offer a Full Benefits package including:\nCompetitive Employee Health Insurance options including dental\n100% company paid vision plan\n401K plan with generous company match and no vesting period\n100% company paid life insurance\n100% company paid long and short-term disability insurance\nTraining allowance\nPTO and more\nIT Support Engineer\nScale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing. This role needs to be great with people and strongly focused on learning and executing. Ideally you have been the sole IT person at a startup before and are excited to be an early member of the team here at Scale. You focus on patterns and don't like doing the same thing twice. Your goal in this position is making people happy while creating simple and repeatable solutions for all!\nThis position pays $58/HR.\nYouwill handle:\nOnboarding\n Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.\nCreate accounts and assign role-based access across our identity and SaaS stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).\nEnroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.\nLead new hire IT orientations, covering security expectations, core tools, and how to get help.\n Offboarding:\n Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.\nRecover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.\nMaintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).\n Ticket Queue & Support:\n Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.\nMeet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.\nEscalate appropriately with clear context and reproduction steps.\nAnalyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.\nBuild and maintain knowledge base articles for both end users and the IT team.\n General:\n Provide help desk support to all employees across hardware, software, AV, and access issues.\nMaintain and support office technology (printers, Zoom Rooms, room schedulers, and more).\nOwn IT asset management with accurate, actionable records of all equipment through its lifecycle.\nAdminister and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).\nPromote IT best practices and constantly ask: \"How can I make things better?\"\nBe in-office 100% of the time.\nIdeally you'll have:\n3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.\nDeep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).\nExperience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.\nFamiliarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.\nA positive attitude and excitement for building new processes and policies for a rapidly growing organization.\nExperience supporting remote teams and multiple global offices using tools like Slack and Zoom.\nA security- and compliance-focused mindset.\n Our stack:\nOkta (identity/SSO), Google Workspace (Gmail, Calendar, Drive, Docs), Slack, Jira & Jira Service Management, Confluence, Zoom, Microsoft Entra ID/M365, Chrome, plus MDM for Mac and Windows fleets.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”\n Texting Privacy Policy\nMessage type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.\nNo mobile information will be shared with third parties/affiliates for marketing/promotional purposes.\nMessage frequency will vary depending on the application process.Msg & data rates may apply.\nOPT out at any time by texting \"Stop\".","description_format":"text","description_chars":5343,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T15:40:21Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":12,"expected_fill_days":30,"reasons":["conf:7","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/chameleonis-it-support-engineer-chameleon-integrated-services","json_url":"https://alion.io/job/chameleonis-it-support-engineer-chameleon-integrated-services.json","meta":{"generated_at":"2026-10-27T15:40:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419809},"rest":"https://alion.io/mcp/rest/get_company?id=4419809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchameleonis-it-support-engineer-chameleon-integrated-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchameleonis-it-support-engineer-chameleon-integrated-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchameleonis-it-support-engineer-chameleon-integrated-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chameleonis-it-support-engineer-chameleon-integrated-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchameleonis-it-support-engineer-chameleon-integrated-services"}]}