{"id":1222360,"url":"https://alion.io/job/chamelio-lead-customer-success-manager","title":"Lead Customer Success Manager","company":{"id":1946173,"name":"Chamelio","domain":"chamelio.ai","url":"https://alion.io/company/chamelio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":233000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T07:52:04Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-09-25T12:34:22Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Lead Customer Success Manager\nWe’re hiring a Lead Customer Success Manager to own and scale customer success for Chamelio’s active customer base.\nThis is a senior, customer-facing role focused on helping in-house legal teams get sustained value from Chamelio after implementation. You’ll work with stable accounts to track engagement, deepen adoption, educate users on AI-enabled legal workflows, and make sure customers continue to see Chamelio as an essential part of how their legal teams operate.\nYou’ll partner closely with Account Management, which owns the commercial relationship, while you own customer engagement, health, education, and long-term value realization.\nYou’ll also help build the customer success function itself: defining playbooks, engagement programs, customer health signals, education motions, and eventually helping grow and lead the team.\nKey Responsibilities\nCustomer Engagement & Adoption\nOwn ongoing success for Chamelio’s active customer accounts after onboarding\n\nTrack product engagement, usage patterns, customer sentiment, and account health\n\nIdentify risks early and proactively drive plans to increase adoption and value\n\nBuild strong relationships with legal, legal operations, and business stakeholders\n\nHelp customers expand usage across teams, workflows, departments, and regions\n\nRun regular customer check-ins focused on adoption, impact, education, and next best actions\n\nTurn passive or under-engaged accounts into active, confident, high-value users\n\nAI Education & Enablement\nEducate customers on how to use AI effectively, responsibly, and practically in legal workflows\n\nHelp in-house legal teams understand what Chamelio can do, where it fits, and how to build confidence in AI-assisted work\n\nCreate repeatable enablement programs, training sessions, office hours, and customer education materials\n\nTranslate customer uncertainty or friction around AI into clear guidance, examples, and product feedback\n\nStay current on legal AI, legal operations, and customer adoption patterns so Chamelio’s customers are always learning from best practices\n\nCustomer Success Operations\nBuild the operating rhythm for customer success at Chamelio\n\nDefine customer health metrics, engagement thresholds, risk indicators, and reporting\n\nCreate playbooks for account reviews, adoption campaigns, customer education, executive updates, and risk recovery\n\nSegment customers by needs, maturity, and engagement level to design the right success motions\n\nPartner with Product to share structured customer feedback and identify recurring needs\n\nPartner with Account Management on renewal readiness, expansion signals, and customer risk, while leaving commercial ownership with the Account Management team\n\nTeam Building\nHelp define what excellent customer success looks like at Chamelio\n\nBuild the systems, habits, and standards that future customer success team members will follow\n\nMentor future hires and help grow the customer success function over time\n\nBring structure without slowing the company down: practical process, clear ownership, and strong customer judgment\n\nWhat We’re Looking For\n5-10 years of experience in customer success, account management, customer education, implementation, solutions consulting, or a similar customer-facing B2B SaaS role\n\nExperience managing ongoing relationships with mid-market or enterprise customers\n\nStrong ability to drive adoption and engagement across complex organizations\n\nExperience building customer success playbooks, health scoring, engagement programs, or education motions\n\nExcellent communication skills, including comfort presenting to senior stakeholders\n\nStrong technical curiosity and comfort explaining AI or complex software to non-technical users\n\nAbility to partner well with Account Management, Sales, Product, and Engineering\n\nStructured thinking, high ownership, and a proactive approach to customer risk\n\nStartup mindset: practical, accountable, adaptable, and comfortable building from ambiguity\n\nStrong Plus\nExperience working with legal teams, legal operations, contract workflows, or legal tech\n\nFamiliarity with AI products, knowledge management, CLM, matter management, or workflow automation\n\nExperience creating customer education programs, webinars, workshops, help content, or community-style enablement\n\nExperience as an early customer success hire or as part of a fast-growing CS organization\n\nWhy Join Chamelio\nChamelio is building legal intelligence for modern in-house legal teams. Our customers use Chamelio to structure legal knowledge, improve legal workflows, and bring AI into the daily work of legal teams in a practical, trusted way.\nIn this role, you’ll shape how customers continue to learn, engage, and grow with Chamelio over time. You’ll be close to customers, close to product, and close to leadership, with real influence over how the customer success function is built.\nIf you want to help legal teams adopt AI meaningfully, build a high-impact CS motion, and grow into a leadership role without stepping away from the customer, we’d love to meet you.\nEqual Opportunity\nChamelio is an equal opportunity employer. We welcome candidates from all backgrounds and are committed to building an inclusive, thoughtful, and ambitious team.","description_format":"text","description_chars":5264,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Legal Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-25T12:34:22Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":24,"expected_fill_days":44,"reasons":["conf:16","win:mid"],"computed_at":"2026-09-26T04:34:22Z"},"pay":null,"html_url":"https://alion.io/job/chamelio-lead-customer-success-manager","json_url":"https://alion.io/job/chamelio-lead-customer-success-manager.json","meta":{"generated_at":"2026-09-26T04:34:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4940,"day_limit":5000,"remaining_today":60,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}