{"id":3433433,"url":"https://alion.io/job/championx-technical-customer-service-representative-i","title":"Technical Customer Service Representative I","company":{"id":2687646,"name":"ChampionX","domain":"championx.com","url":"https://alion.io/company/championx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":99000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T06:50:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration.\nWe are looking for a Technical Customer Service Representative I located in Houston, TX. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.\nWhat's In It For You:\nThe ability to make an impact and shape your career with a company that is passionate about growth\n\nThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best\n\nThrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement\n\nThe chance to Improve Lives in our community with regular outreach and volunteerism opportunities\n\nThe chance to join a learning and problem-solving culture\n\nComprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!\n\nWhat You Will Do:\nIdentify and quote the appropriate technical solution to meet the customer requirements\n\nEnable growth by providing the Outside Sales team with quotations, technical answers/solutions, and order management support\n\nLiaison with sales, engineering, manufacturing, and external representatives to optimize business.\n\nSupport all customer service functions and assist as needed\n\nGenerate new business and ensure growth of existing accounts\n\nProvide technical training to clients and employees\n\nCommunicate customer feedback for customer experience information and future product development\n\nManage internal and external resources to ensure sales quotes are accurate and on time\n\nParticipate in Lean events with active involvement in CI initiatives\n\nReport unsafe acts or conditions to supervision immediately as noticed\n\nPosition Details:\nCandidate must reside in: Houston TX, or surrounding areas\n\nNew hire orientation is provided\n\nOn the job training on processes, procedures, and product assembly\n\nImmigration sponsorship is not provided for this position\n\nPPE requirements include safety glasses and steel toes\n\nMinimum Qualifications:\nBachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent technical sales and customer service experience (4 years of CSR or TSR experience)\n\n2 years of technical sales experience with similar control valve products\n\nProficient experience in sales and ERP system software\n\nProficient in MS Windows, Word, Excel, and PowerPoint\n\n1 year experience in control valve sizing program\n\nStrong technical solution and development skills\n\nMust be able to apply ideas in the technical field to practical business problems\n\nStrong oral and written communications skills\n\nMust be able to communicate technical concepts and designs clearly\n\nExperience in negotiations and the ability to establish mutually beneficial commitments and expectations with customers\n\nKnowledge and the ability to adhere to export control regulations\n\n2 years of experience in project management and customer presentations\n\nExcellent interpersonal skills\n\nIs open to change and new information\n\nShow respect, understanding, and concern for others\n\nDemonstrate a personable, positive, and enthusiastic attitude\n\nMust have a professional and positive attitude as well as a passion for continuous improvement\n\nPhysical Demands:\nMinimal climbing stairs, lifting up to 10lbs., reaching, twisting, stretching, pushing, pulling, standing and walking.\n\nConstant collating/filing, using a keyboard and mouse, viewing computer monitors, dialing, sitting, standing, seeing, hearing, writing and speaking.\n\nPreferred Qualifications:\nProficient in Oracle sales platform\n\nAdvanced in MS Windows, Word, Excel, and PowerPoint\n\nExperience in quoting software and tools\n\nAdvanced experience in control valve sizing program\n\nAbout Us:\nChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century.\nWe are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.\nFor more news and information, visit SLB.com\nFollow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.\nOur Commitment to Diversity and Inclusion\nWe believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.","description_format":"text","description_chars":5440,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Chemical Manufacturing","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-29T01:44:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:11","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/championx-technical-customer-service-representative-i","json_url":"https://alion.io/job/championx-technical-customer-service-representative-i.json","meta":{"generated_at":"2026-11-01T11:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2687646},"rest":"https://alion.io/mcp/rest/get_company?id=2687646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchampionx-technical-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchampionx-technical-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchampionx-technical-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/championx-technical-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchampionx-technical-customer-service-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3433433}},{"tool":"search_jobs","arguments":{"company":"championx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3433433},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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