{"id":501274,"url":"https://alion.io/job/chanel-account-manager-luton-airport","title":"Account Manager - Luton Airport","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":161,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-25T15:01:22Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Account Manager\nLocation: Luton Airport\nContract:Permanent, Full Time, 4 days on, 2 days off shift pattern\nCHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.\n“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.\nOur mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.\nYour role @CHANEL:\nAs an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market.\nWith a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.\nWhat impact you can create at CHANEL: \nPeople Management\nInspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment\nLead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations\nSet and review individual and team goals, provide regular performance feedback, and support career development plans\nPartner with the Talent Acquisition team to manage full recruitment cycle\nBusiness Development\nContribute to business planning, including forecasting, promotional strategies, and category development\nMonitor and analyse business KPIs to inform strategic actions and improve commercial performance\nProactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty\nCollaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies\nBuild strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives\nOperational Excellence\nOversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems\nEnsure the flawless execution of brand activations, events, and in-store campaigns\nUphold brand standards for grooming, presentation, and environment\nClient Experience\nSet expectations for client service excellence by leading with authenticity, empathy and deep product expertise\nChampion the brand’s signature service approach, ensuring all client interactions are elevated and immersive\nWhat you will bring to the role:\nProven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance\nThe ability to coach and develop a diverse team while fostering a culture of collaboration\nA passion for creating memorable, client-centric experiences\nStrategic thinking with strong commercial awareness and decision-making capabilities\nA solution-focused approach, thriving in a fast-paced and evolving environment\nYou are energised by:\nCreating memorable and long-lasting client relationships\nBuilding and nurturing a culture where achievement is celebrated and learning is continuous \nDriving commercial results and taking ownership of your business\nInvesting time in coaching, mentoring, and development the team\nContributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and Climate\nInvesting in Circularity\nAdvancing dignity and prosperity\nPromoting the autonomy of women\n\nWhat will you gain from this experience: \nThe opportunity to be part of a globally recognised luxury brand known for its timeless heritage\nYou will be empowered to take ownership of your impact within CHANEL and contribute to the UK region\nBenefits at CHANEL:\nOur employee benefits have been created to support you across your professional and personal life by offering you:\nPhysical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories \nFinancial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more \nMental Wellbeing: Employee Assistance Programmes and Other Support Lines \nLifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales \nEmployee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones \n*Benefits are eligibility dependant and subject to change at any time\nAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.","description_format":"text","description_chars":5665,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-09-07T09:54:26Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.44,"age_days":44,"expected_fill_days":38,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/chanel-account-manager-luton-airport","json_url":"https://alion.io/job/chanel-account-manager-luton-airport.json","meta":{"generated_at":"2026-09-26T04:18:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4671,"day_limit":5000,"remaining_today":329,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}