{"id":1142749,"url":"https://alion.io/job/chanel-aftersales-specialist-harrods","title":"Aftersales Specialist, Harrods","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":161,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:06:23Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T15:01:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Aftersales Specialist\nLocation: CHANEL Harrods Care & Repair\nContract: Permanent, Full-time\nYOUR ROLE @ CHANEL\nYou will primarily assist in the daily running of the boutique, ensuring aftersales clients are welcomed and provided with the ultimate luxury client experience.\nThe role covers all aspects of client and repair management, including the initial consultation with the client, assessment of repairs and providing updates throughout the process. You will work closely with our in-house artisans and seamstresses to deliver a unique behind-the-scenes experience and provide the best solutions to clients’ requests.\nYou will also manage key back-of-house activities, including liaising with the 5 Queensway Atelier Team and French Atelier Team, coordinating repair logistics, ordering spare parts and managing stock.\nAs the face of the aftersales department, you will welcome clients into the dedicated aftersales space and provide a luxury experience for every visitor. With eight collections created each year, every request is unique and will need to be assessed on a case-by-case basis, using your experience and product knowledge to determine the best solution for the client.\nWHAT IMPACT YOU CAN CREATE @ CHANEL\nEngage with clients to understand and facilitate their repair requests, providing appropriate solutions and keeping them informed throughout the process.\nDiagnose the reason for products being returned and determine the most appropriate solution, including an in-house repair, 5 Queensway or Paris Atelier repair, credit offer or identifying when an item is unrepairable.\nPerform express repairs and minor technical repairs on leather goods and costume jewellery, for both client and stock items, in accordance with CHANEL repair standards and quality assurance checks.\nEnsure timely and accurate completion of all ACET administration and that repairs are sent to the relevant workshops within company guidelines.\nManage spare-part orders and inventory for the boutique.\nBuild and maintain strong client relationships by responding promptly and appropriately to queries and ensuring all relevant parties remain informed.\nProcess client Credit Notes on POS and support the administration required to achieve company KPIs.\nDeliver training to Fashion Advisors on ACET projects within the boutiques.\nConduct interim stocktakes, monthly and quarterly repair audits, and accurately receipt deliveries against the appropriate documentation.\nDevelop and maintain expert product knowledge, sharing relevant quality information with the Boutique team and appropriate Head Office departments.\nLiaise with the Department Supervisor, Operations Manager and Aftersales Manager regarding client complaints.\nWork closely with the Transport Department to ensure repairs are collected on time.\nMaintain a helpful and courteous approach towards colleagues, remaining reliable, supportive and flexible at all times.\nWHAT YOU WILL BRING TO THIS ROLE\nAn outgoing and communicative approach, with strong attention to detail.\nA good understanding of luxury leather goods, costume jewellery and Ready-to-Wear garments.\nA good level of practical repair skills and the ability to perform minor technical and express repairs.\nBasic knowledge of ACET is beneficial.\nStrong problem-solving skills and the ability to assess individual client requests and identify appropriate solutions.\nEmpathy and strong listening skills, combined with a positive, open and \"can do\" mindset.\nAn understanding of client expectations and strong communication skills.\nExperience managing workflow, prioritising daily responsibilities and meeting deadlines.\nFlexibility when responding to ad hoc requests.\nA collaborative approach and willingness to actively participate in team meetings and feedback sessions.\nYOU ARE ENERGISED BY\nDelivering an exceptional luxury experience and building strong relationships with a range of clients.\nCraftsmanship, creation and understanding the technical details behind CHANEL products.\nFinding the best solution for each individual client and repair request.\nWorking closely with artisans, seamstresses, the boutique aftersales network, 5 Queensway Atelier and global aftersales teams in France.\nContinuously developing your product knowledge and learning about different products on a daily basis.\nSharing your opinions, knowledge and feedback with colleagues and contributing positively to the wider team.\nWorking in an environment where attention to detail, teamwork, flexibility and personal presentation are of the utmost importance.\nContributing to the ongoing and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers and is embedded into our ways of working. We require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:\nRestoring Nature and Climate\nInvesting in Circularity\nAdvancing dignity and prosperity\nPromoting the autonomy of women\nWHAT YOU WILL GAIN FROM THIS EXPERIENCE\nAn environment in which to express both your curiosity and capability, with the aim of creating sustainable, long-term personal and professional growth.\nThe opportunity to work within an inclusive environment that values the diverse personalities and competencies across CHANEL.\nThe opportunity to develop your technical repair skills, product knowledge and understanding of CHANEL’s aftersales processes.\nExperience working closely with specialist artisans, ateliers and wider global aftersales teams.\nThe opportunity to be part of a team delivering a key value-added service to clients and deepening their relationship with the brand.\nThe opportunity to deliver excellence within an environment that places the long-term success of its people, and by extension the brand, at its forefront.\nThe UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.\nBENEFITS AT CHANEL\nOur employee benefits have been created to support you across your professional and personal life by offering you: \nPhysical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories \nFinancial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. \nMental Wellbeing: Employee Assistance Programmes and Other Support Lines \nPlatforms: Multiple Platforms to support across Wellbeing \nLifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales \nEmployee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones \n*Benefits are eligibility dependant and subject to change at any time\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.","description_format":"text","description_chars":7497,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-09-23T13:06:23Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/chanel-aftersales-specialist-harrods","json_url":"https://alion.io/job/chanel-aftersales-specialist-harrods.json","meta":{"generated_at":"2026-09-26T00:19:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":254,"day_limit":5000,"remaining_today":4746,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}