{"id":1539721,"url":"https://alion.io/job/chanel-alterations-lead","title":"Alterations Lead","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":157,"ghost_share":0,"stale_share":0.93,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":85000,"currency":"CAD","period":"year","gross":null,"usd_annual":59881},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T20:44:50Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T23:30:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: CHANEL Flagship Toronto Boutique (in Yorkville)\nReports to: Operations Manager\nContract: Full-time and permanent\nYour Role @ CHANEL\nThe Alterations Lead is the guardian of CHANEL Perfect Fit and a key ambassador of the CHANEL&moi promise within the Fashion Boutique. This role ensures high-quality alterations, an elevated client fitting experience, and the transmission of CHANEL tailoring savoir-faire to the Atelier team. The Alterations Lead reports to the Operations Manager and works closely with Boutique Management, Fashion Advisors, Tailors, CHANEL&moi teams, and the Head of Alterations Training.\nKey Partners\nBoutique Director, Boutique Managers, Operations Manager, Fashion Advisors, Alterations Team, CHANEL & Moi Teams, and Global Savoir-Faire de la Retouche Community.\nWhat impact you can create at CHANEL\nYou elevate the boutique Ready-to-Wear and tailoring experience by ensuring every client receives a precise, personalized, and memorable Perfect Fit journey. Through technical expertise, client care, and team development, you protect CHANEL craftsmanship standards while strengthening client loyalty and the emotional connection between the client and the House.\nPerfect Fit & Client Experience\nAct as the guardian of CHANEL Perfect Fit, ensuring every alteration respects the original style, proportions, and creative intent of the garment.\nConduct client fittings, including VIC fittings and exceptional contexts such as home, hotel, or remote sessions when needed.\nHandle delicate client situations with tact, diplomacy, and professionalism.\nPartner with Fashion Advisors to create a seamless, elevated, and memorable fitting experience.\nStrengthen client loyalty through excellence in service, care, and technical expertise.\nTechnical Expertise & Savoir-Faire\nDemonstrate strong tailoring expertise across standard and complex alterations, including tailored, high-end, and one-of-a-kind pieces.\nUnderstand garment construction, fabrics, balance, proportions, and asymmetries to recommend the best alteration solutions.\nValidate alteration decisions and finished work to ensure precision, quality, and consistency.\nTransmit CHANEL techniques, gestures, and standards to the Tailors.\nTrain and coach the team on fittings, alterations, collection knowledge, and professional client posture.\nAtelier Team Management & Development\nLead, support, and motivate the tailoring team in a collaborative and high-performing Atelier environment.\nOrganize daily priorities and allocate work according to each Tailor’s skills, capacity, and deadlines.\nPartner with the Operations Manager on quarterly, mid-year, and annual development conversations.\nIdentify training needs and support individual development plans for each Tailor.\nProvide regular feedback to encourage continuous improvement, technical excellence, and professional growth.\nAtelier Operations & Workload Management\nCoordinate all Atelier activities and ensure deadlines, quality standards, and client commitments are respected.\nManage the Atelier agenda, workload, and priorities during peak periods, launches, markdowns, and high-volume activity.\nMonitor ACET dashboards, lead times, and alteration follow-ups to ensure accuracy and timely completion.\nEnsure all team members are properly performing ACET steps\nUse digital alteration tools to support performance, data accuracy, and team alignment.\nProactively identify capacity risks, workload challenges, and opportunities to improve the Atelier organization.\nQuality, Procedures & Workshop Standards\nEnsure all alterations follow CHANEL techniques, guidelines, procedures, and boutique standards.\nMonitor RTW garment quality and escalate any non-compliant pieces, finishing issues, or recurring quality concerns.\nMaintain a clean, organized, and secure alterations room in line with operational and asset protection standards.\nManage supplies, inventory, equipment maintenance, and repair needs for the Atelier.\nReview and approve supply requests while ensuring alignment with Global guidelines.\nPerformance & Boutique Collaboration\nMonitor Atelier performance through volume, lead time, quality, client experience, and workload balance.\nShare relevant updates and performance insights with the Operations Manager and boutique leadership.\nCollaborate with Boutique Managers and Fashion Advisors to support RTW sales, client loyalty, and exceptional service.\nLead or participate in alteration meetings, collection briefings, and boutique discussions ongoing.\nTransmit and communicate Global Alteration guidelines in advance to the sales team.\nPropose ideas to elevate the CHANEL tailoring experience and strengthen the CHANEL&moi client journey.\nAlthough comprehensive, the job description is not exhaustive, and additional duties may be added according to the needs of the business.\nWhat you will bring to the role\nDegree or strong background in sewing, tailoring, or alterations.\n6-7 years proven experience in tailoring, ideally in luxury or high-end fashion.\nStrong knowledge of garment construction, fabrics, and finishing.\nExperience leading, coaching, or developing a team.\nExcellent client communication and refined luxury posture.\nStrong organization, rigor, sense of priorities, and accountability.\nComfortable using digital tools and reporting systems.\nFluent English, an additional language is an asset\nYou are energized by\nPerfecting the art of tailoring and contributing to the creation of timeless, bespoke pieces.\nBuilding meaningful relationships with clients and enhancing their confidence through exceptional craftsmanship.\nThriving in a team environment that celebrates creativity, precision, and excellence.\nRepresenting a world-renowned luxury brand and contributing to its legacy.\nWhat you will gain from this experience\nAn opportunity to refine and showcase your tailoring expertise within a globally recognized luxury brand.\nThe chance to contribute to the impeccable standards and timeless elegance that define CHANEL.\nA collaborative and inclusive work environment where your craft is valued and celebrated.\nOngoing opportunities for personal and professional development in the luxury fashion industry.\nCompetitive base salary: $80,000-85,000CAD annually + bonus\nBenefits at CHANEL:\nOur employee benefits have been created to support you across your professional and personal life by offering you:\nHealth & Wellness - Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.\nFinancial Security - A strong company pension plan and bonus program to help you plan for the future.\nTime to Recharge - Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!\nParental Support - A robust global parental leave policy to support you during life’s important moments.\nEmployee Assistance Program (EAP) - 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.\nProfessional Growth & Development - We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow\n*Benefits are eligibility dependent and subject to change at any time.\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.\nCHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. 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