{"id":3417002,"url":"https://alion.io/job/chanel-business-solutions-manager","title":"Business Solutions Manager","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":166,"ghost_share":0,"stale_share":0.904,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T19:45:23Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T02:30:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Mission\nThe Business Solutions Manager is responsible for the market level roadmap, delivery and operation of key business technology applications across various domains, including Finance, Supply Chain, P&O, Retail, Marketing, clienteling, e-Business and client-facing systems.\nThis role is critical to understanding, aligning and translating the nuances of Singapore & Export Markets into regional, global roadmaps and the wider system landscape and, only where necessary, implementing or managing market-specific applications. Partnering with business stakeholders, regional Tech and Digital teams is key to the role, specifically to capture business requirements and manage projects, change and adoption.\nIn addition to the strategic application landscape, this role, in partnership with the regional teams, unlocks tactical opportunities for the business to improve processes and operations by leveraging automation and AI across boutiques, offices and distribution center.\nYou are energized by :\nBusiness Partnering\nAct as the key contact between business teams and the Tech and Digital function in Singapore and Export Markets (Indonesia, Philippines, Cambodia), driving a simple and transparent roadmap that delivers market-specific requirements within the regional and global application landscape.\nBusiness analysis: Understand market operations to enable proactive, efficient and clear planning. Capture, analyse and prioritise business requirements, ensuring that solutions meet both immediate and long-term business objectives.\nProject Management & Delivery\nDevelop and manage detailed project plans for all key initiatives, ensuring transparency across all levels of the organisation.\nTake a holistic view of Tech and Digital project delivery for Singapore & Export Markets, ensuring that conflicting timelines are managed with stakeholders and regional teams.\nManage project progress, steering committees, budgets and resourcing, and proactively identify and mitigate risks that could affect delivery.\nChange Management and Adoption\nChampion change management initiatives, ensuring the smooth adoption of new systems, processes or ways of working, including training sessions or workshops for end users as needed to facilitate knowledge transfer and system adoption.\nDevelop and execute communication plans to keep stakeholders informed of project milestones, changes, and impacts.\nOwn the ongoing adoption of applications beyond the initial rollout and optimisation of existing application usage. Use key KPIs and measures to align each application with its business impact, and surface configuration, technical or process improvements to regional and business teams to deepen adoption.\nTechnical Competency and Application Lifecycle\nDevelop and maintain a holistic technical understanding of systems across the Retail Tech, Corporate and Digital Solutions domains, including their interdependencies and data flows.\nServe as the local point of contact for the design and implementation of local system solutions, ensuring that they integrate with existing ecosystems and comply with regional architectural standards.\nWhere required, evaluate and recommend system enhancements or new technologies to address market-specific needs and support business growth and operational efficiency.\nManage the lifecycle of local applications, ensuring compliance with onboarding, maintenance and decommissioning requirements.\nDemonstrate a strong sense of ownership in coordinating issue resolution and escalation with the relevant local, regional and global teams.\nEnsure that solutions comply with applicable architecture, cybersecurity, data privacy, risk, procurement and regulatory requirements, engaging the appropriate regional and global teams throughout the solution lifecycle.\nAutomation and AI\nAct as the key contact in the market to enable and leverage low-code and no-code solutions that address business opportunities.\nProactively understand the regional and global solutions available, engage business teams and propose solutions where a need exists.\nDevelop and deliver low-complexity applications within the agreed framework; for more complex solutions, leverage the regional automation team or external vendors.\nVendor Management\nWhere locally appointed vendors operate in Singapore and Export Markets: Manage vendor relationships, ensuring that appropriate partnership arrangements and ways of working are in place to deliver agreed service levels and value.\n\nWhat you will bring\nStrong business partnering and relationship management skills with an influencing mindset.\nSolid project and change management experience with a collaborative, transparent and delivery-focused approach.\nWorking knowledge of enterprise business applications and integration landscapes across Retail, Digital and Corporate domains.\nAbility to understand business processes and identify opportunities for optimisation, automation and AI adoption.\nEnsure that vendor management complies with Chanel’s procurement policies throughout the vendor lifecycle.\nUnderstanding of low-code/no-code platforms, workflow automation and emerging AI capabilities.\nStrong attention to detail with the ability to manage multiple priorities, dependencies and stakeholders concurrently.\nEffective communication, stakeholder engagement, presentation and conflict management skills.\nStrong sense of ownership, accountability and urgency with a proactive approach to issue resolution and continuous improvement.\nHighly organised, self-motivated and capable of working independently while fostering collaboration across teams.\nExperience managing cross-functional initiatives involving market, regional and external partners.\nBudget management and financial planning experience for technology and business initiatives.\nRapid learning capability with the ability to quickly understand new technologies, systems and business domains.\nRetail, Luxury Retail, or Omnichannel experience (preferred).\nAcademic / Professional Qualifications\nDegree in Engineering, Computer Science, Information Technology or a related field.\nProject Management Professional (PMP) certification is an advantage but is not required.\nWork Experience\nAt least 7 years of hands-on experience with Retail, Digital and Corporate systems, with a demonstrated track record of successful implementations, ideally across more than one market.\nExperience working within global enterprise landscapes to deliver and manage end-to-end project lifecycles involving multiple internal and external teams, market, regional and global stakeholders, vendors and consultants.\nExperience implementing and delivering tactical solutions to meet business needs where enterprise solutions are unable to do so.\nExperience across multiple disciplines, including IT operations, project management, business analysis, vendor management and change management.\nExperience with retail and digital technologies, including POS, CRM, digital marketing and e-commerce.\nExperience with corporate systems and technologies, including ERP, WMS, HRIS, payroll, time and attendance, BI and AI tools.\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.","description_format":"text","description_chars":7475,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-10-28T19:45:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/chanel-business-solutions-manager","json_url":"https://alion.io/job/chanel-business-solutions-manager.json","meta":{"generated_at":"2026-10-30T04:06:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3129},"rest":"https://alion.io/mcp/rest/get_company?id=3129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchanel-business-solutions-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchanel-business-solutions-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchanel-business-solutions-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chanel-business-solutions-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchanel-business-solutions-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3417002}},{"tool":"search_jobs","arguments":{"company":"chanel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3417002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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