{"id":551988,"url":"https://alion.io/job/chanel-client-data-manager","title":"Client Data Manager","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":165,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Legal","role_family":"Legal","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"SharePoint","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-09-08T16:30:36Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-28T19:45:23Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Location: London, UK\nRole Overview\nThe Pioneer Programme has established a global, three-divisional client data platform that contributes to the ultimate client experience for CHANEL, enabling international client recognition. Bringing together 200+ internal and external stakeholders across Business, IT, Legal, Regions and Divisions, it fosters cross-functional collaboration around a shared client-centric vision.\nAs part of the Global PMO, you will lead key global client data management initiatives, partnering with Business, IT, Legal, Security, Data Governance and external partners to drive scalable, compliant and client-focused solutions. You will play a central role in shaping data governance, data quality, privacy and client data capabilities while ensuring alignment across a complex global organisation.\nThis role requires strong expertise in client data management, stakeholder engagement, governance and project delivery within an international matrix environment.\nReports to: Head of Global PMO - Pioneer\nKey Responsibilities\nClient Data Management & Governance\nAct as the primary point of contact for Business stakeholders on all client data management topics.\nDefine, maintain and continuously improve client data management frameworks, including client matching and merging rules, calculated fields, business rules and data quality controls.\nDrive initiatives to improve data quality, completeness, consistency and accuracy across client data platforms, within Regions and Divisions.\nLead the development, governance and evolution of the client data model, ensuring alignment with business requirements and enterprise data standards.\nSupport the definition and implementation of data governance principles, roles, responsibilities and core client data management processes.\nAct as Global Data Steward, driving best practices, governance standards and data ownership across Regions and Divisions.\nFacilitate and animate the global Data Steward community through training, guidance, documentation and knowledge-sharing activities.\nData Privacy & Compliance\nLead the design, harmonisation and continuous improvement of global client data privacy processes, including Data Subject Rights to Access, Modification and Erasure, as well as the implementation of the Global Client Data Retention Policy.\nPartner with Legal, Security and Regional teams to ensure compliance with applicable privacy regulations and internal governance requirements.\nSupport the development of scalable and automated privacy solutions across markets.\nAnalytics\nSupport the enhancement of client analytics capabilities through the evolutions of calculated fields, KPI definitions and reporting requirements.\nEstablish and maintain client data quality monitoring frameworks and dashboards, coordinating cross-functional analysis, remediation and preventive actions to improve data accuracy, completeness and consistency.\nProgramme & Stakeholder Management\nCoordinate complex, cross-functional client data initiatives involving business, technical and external stakeholders.\nLead stakeholder discussions to gather requirements, assess impacts, identify risks and propose pragmatic solutions.\nSupport the preparation of governance materials, executive presentations, roadmaps, guidelines and decision-making documentation for steering committees and leadership forums.\nMonitor progress, risks, dependencies and action plans across multiple projects and regions.\nDocumentation & Knowledge Management\nOwn and maintain client data documentation, governance practices, process flows, business rules and operational processes.\nManage and continuously update the central knowledge repository (WikiPioneer/SharePoint), ensuring documentation remains accurate, accessible and up to date.\nSupport change management and training initiatives through the creation of user guides, standards and communication materials.\nTeam Leadership\nProvide day-to-day guidance, coaching and prioritisation support to the Client Data Coordinator and the Global Data Steward Intern\nFoster collaboration, team engagement and strong cross-functional relationships across the Pioneer community.\nRequired Experience\nSignificant experience in client data management, data governance, data quality or master data management initiatives.\nHands-on experience with client data analytics, KPI development, reporting and data quality analysis, combined with a strong analytical mindset and the ability to translate data into insights.\nStrong knowledge of CRM, customer data platforms and client journeys.\nExperience managing complex cross-functional projects and transformation programmes in an international environment.\nProven ability to work across Business, IT, Legal, Security and external partner organisations.\nExperience defining business requirements, operating models, governance frameworks and process improvements.\nKnowledge of data privacy regulations and client data lifecycle management.\nExperience with client data platforms, data stewardship practices and analytics solutions is highly desirable.\nKey Skills & Competencies\nClient Data Management & Governance\nData Stewardship & Data Quality Management\nMaster Data Management (MDM)\nCRM & Customer Experience\nClient Data Analytics & Insights\nAnalytical Thinking & Data-Driven Decision Making\nData Privacy & Compliance\nBusiness Analysis & Requirements Management\nProject & Programme Management\nStakeholder Management & Influencing\nChange Management & Training\nRisk & Incident Management\nProcess Design & Continuous Improvement\nCommunication & Executive Presentation Skills\nWhat We're Looking For\nThe successful candidate will be customer-focused, collaborative and highly effective at navigating complex stakeholder environments. They will combine analytical thinking with strong communication skills, be comfortable operating with ambiguity, and demonstrate the ability to influence, align and drive outcomes across a global matrix organisation.\nThey will thrive on solving complex problems, building collaborative relationships, and delivering sustainable, scalable solutions that strengthen CHANEL's client data capabilities worldwide.","description_format":"text","description_chars":6152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-09-08T16:30:36Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.519,"p_room":0.44,"age_days":49,"expected_fill_days":41,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/chanel-client-data-manager","json_url":"https://alion.io/job/chanel-client-data-manager.json","meta":{"generated_at":"2026-10-28T20:01:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3129},"rest":"https://alion.io/mcp/rest/get_company?id=3129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchanel-client-data-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchanel-client-data-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchanel-client-data-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chanel-client-data-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchanel-client-data-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":551988}},{"tool":"search_jobs","arguments":{"company":"chanel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":551988},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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