{"id":173502,"url":"https://alion.io/job/chanel-client-intelligence-retail-analytics-manager","title":"Client Intelligence & Retail Analytics Manager","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":158,"ghost_share":0,"stale_share":0.924,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-06-29T00:00:00Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-09-30T20:44:47Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"About the role\nThe Manager, Retail & Client Insights is a strategic analytics role within the Fragrance & Beauty division, responsible for transforming retail and client data into actionable insights that drive business performance, client engagement, and lifetime value.\nSitting at the intersection of analytics, business strategy, and omnichannel experience, you will partner with cross-functional teams to translate complex data into clear, decision-ready insights. You will play a key role in strengthening the division’s ability to understand client behaviors, optimize experiences, and enable more informed, data-driven decisions across boutiques, marketing, and client development.\nWhat impact you can create at CHANEL\nYou will act as a trusted insight partner, elevating how data is used to shape strategy, enhance client experience, and drive performance.\nLead end-to-end analysis on strategic retail and client topics, from problem framing to insight synthesis and presentation\n\nGenerate actionable insights on boutique performance, client behaviors, customer satisfaction, and key initiatives (campaigns, events, new store openings)\n\nAnalyze omnichannel performance across retail, e-commerce, CRM touchpoints, and client experiences to identify optimization opportunities\n\nEvaluate the effectiveness of CRM and loyalty programs, uncovering drivers of engagement, retention, and client value\n\nTranslate complex analysis into clear narratives with business implications and recommended actions for stakeholders\n\nSupport key business planning cycles (e.g., quarterly reviews, annual planning) with data-driven insights, forecasts, and performance tracking\n\nEnhance analytics capabilities through collaboration with data teams, improving reporting tools, dashboards, and data quality\n\nDrive a culture of insight-led decision-making, ensuring analysis directly influences strategy and execution\n\nYou are energized by\nTurning complex data into meaningful insights that influence business decisions\n\nConnecting retail, client, and omnichannel data to uncover patterns and opportunities\n\nPartnering with senior stakeholders to shape strategy and priorities\n\nSolving ambiguous business questions through structured analytical thinking\n\nTranslating insights into compelling stories and clear recommendations\n\nWorking in a fast-paced, cross-functional, and highly collaborative environment\n\nContinuously improving analytics capabilities, tools, and ways of working\n\nWhat you will bring\nBachelor’s degree in Business, Data Science, Business Analytics, or related disciplines\n\n5-8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries\n\nStrong hands-on analytical expertise, with experience in client lifecycle, retail, and omnichannel analytics\n\nAdvanced SQL skills and ability to work with large, complex datasets independently\n\nExperience in analytical techniques such as segmentation, cohort analysis, driver analysis, and scenario modelling\n\nProficiency in data visualization and storytelling tools (e.g., Power BI, advanced Excel), with strong presentation skills\n\nFamiliarity with CRM data, digital analytics (e.g., Google Analytics), and loyalty programs is a strong advantage\n\nStrong business acumen with the ability to translate analysis into strategic recommendations\n\nExcellent stakeholder management and communication skills in a matrixed environment\n\nA proactive, curious, and detail-oriented mindset, with a high standard of rigor and ownership\n\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.","description_format":"text","description_chars":3900,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-08-30T04:09:31Z"}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.39,"p_room":0.28,"age_days":93,"expected_fill_days":38,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chanel-client-intelligence-retail-analytics-manager","json_url":"https://alion.io/job/chanel-client-intelligence-retail-analytics-manager.json","meta":{"generated_at":"2026-10-01T01:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1020,"day_limit":5000,"remaining_today":3980,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}