{"id":138325,"url":"https://alion.io/job/chanel-digital-solution-analyst","title":"Digital Solution Analyst","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":161,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3468},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-03T07:58:01Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Contract nature: 2-year fixed term\nAbout the Role\nAs a Digital Solution Analyst within the Hong Kong & Macau Tech & Digital Solutions team, you will connect business ambitions with technical delivery to shape scalable, high-quality digital solutions. Reporting to the Digital Solution Manager, you will partner with business divisions, functional teams, regional stakeholders,architectsand external system integrators to translate needs into seamless client journeys and practical solutions.\nThis is a hybrid business analysis and project delivery role with end-to-end ownership from discovery and solution design through testing,rolloutand adoption. Your focus will include CRM,clientelingand social messaging platforms such as WhatsApp Business Platform and WeChat/WeCom, together with their integration into the wider CHANEL ecosystem.\nWhat Impact You Can Create at CHANEL\nLead discovery workshops with Retail, Client Care, Marketing, CRM and Digital teams, mappingcurrentand target client journeys across boutiqueclienteling, appointment booking, campaign activation, post-purchasefollow-upand VIC services.\n\nTranslate business needs into structured functional specifications, user stories, process flows, business rules, datarequirementsand acceptance criteria, with clear traceability to agreed journeys and use cases.\n\nPartner with Solution Architecture and Integration teams to shape CRM and messaging-based solutions across WhatsApp and WeChat/WeCom, including API integrations with Salesforce,Xstore,iCoco, Chanel.com and other regional or global platforms.\n\nOwn day-to-day delivery coordination for assigned initiatives by managing milestones, dependencies, risks, scope changes,vendorsand cross-functional deliverables, while supporting budget and resource planning.\n\nPrepare functional specification documents, data maps, integration requirements, decisionmatricesand RFP materials that enable effective development, vendorevaluationand informed decision-making.\n\nDesign and coordinate SIT and UAT, manage defect triage and release validation, and support cutover, go-live andhypercareto ensure quality and business readiness.\n\nDrive adoption by developing stakeholder communications, training materials, user guides and FAQs for boutique and back-office teams, then using feedback and adoption insights to guide continuous improvement.\n\nHelp shape journeys for Chinese travelling clients and ensure local solutions reflect Hong Kong and Macau clientbehaviours, data privacyexpectationsand global standards.\n\nYou Are Energized By\nTurning complex business challenges into clear, client-centric digital solutions.\n\nExploring how CRM,clienteling, WhatsApp and WeChat/WeComcan elevate luxury client engagement.\n\nFacilitating workshops, aligning diversestakeholdersand bringing clarity to ambiguous requirements.\n\nWorking at the intersection of business, technology,operationsand client experience.\n\nManaging multiple workstreams in a fast-moving environment and seeing initiativesthrough fromconcept to adoption.\n\nImproving ways of working through disciplined documentation,insightand continuous feedback.\n\nWhat You Will Bring\nAt least 5 years of experience in business analysis, digital solution delivery ora hybridbusiness analysis and project management role, ideally within luxury retail,fashionor a premium consumer environment.\n\nProven capability in client journey mapping, requirements elicitation, workshopfacilitationand functional specification drafting.\n\nSolid understanding of CRM,clienteling, omnichannel retail and digital client engagement. Experience with WhatsApp Business Platform, WeChat orWeComis a strong advantage.\n\nConceptual knowledge of API integrations, systemarchitectureand data flows, with the ability to collaborate effectively with architects,developersand system integrators.\n\nHands-on experience in SIT, UAT, defect management, vendorcoordinationand project delivery, including timelines,dependenciesand risk management.\n\nFamiliarity with Salesforce, JIRA, Confluence,Miroor comparable platforms.\n\nExcellent stakeholder management and communication skills, supported by a structured,collaborativeand solution-oriented approach.\n\nFluency in English and Cantonese and/or Mandarin.\n\nWhat CHANEL Can Offer You\nThe opportunity to contribute to meaningful digital transformation within one of the world’s most iconic luxury brands, working across business and technology to create distinctive client experiences. You will be part of a collaborative environment that values curiosity, personalgrowthand collective progress, with opportunities to broaden your exposure across divisions,marketsand digital solution domains.\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.","description_format":"text","description_chars":5022,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-08-26T00:00:00Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.547,"p_room":0.36,"age_days":69,"expected_fill_days":41,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/chanel-digital-solution-analyst","json_url":"https://alion.io/job/chanel-digital-solution-analyst.json","meta":{"generated_at":"2026-11-03T14:26:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3129},"rest":"https://alion.io/mcp/rest/get_company?id=3129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchanel-digital-solution-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchanel-digital-solution-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchanel-digital-solution-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chanel-digital-solution-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchanel-digital-solution-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":138325}},{"tool":"search_jobs","arguments":{"company":"chanel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":138325},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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