{"id":4172666,"url":"https://alion.io/job/chanel-people-experience-partner-3","title":"People Experience Partner","company":{"id":3129,"name":"Chanel","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":165,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T15:10:56Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:10:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your role @ CHANEL\nThe People Experience Partner is a holistic experience architect and trusted advisor who brings the end-to-end employee lifecycle to life through meaningful experiences.\nThis role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross-functional stakeholders to deliver consistent, human-centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One-House vision.\nThey are trusted business partner, connecting employee voice, people insights, and organisational needs to drive a thriving and human-centered workplace to achieve the Best Place to Work.\nThe impact you can create at CHANEL\nEmployee Lifecycle Experience Management \nDeliver seamless, branded, and human-centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions.\n\nShape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics.\n\nIdentify friction points through data, sentiment, and case trends; propose structural improvements.\n\nEnsure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO.\n\nExperience Operations & Governance\nSafeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets.\n\nDrive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline.\n\nMonitor data integrity, reporting accuracy, and readiness for audits and policy updates.\n\nEmployee Relations & Case Handling\nAct as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values.\n\nManage end-to-end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements.\n\nProvide judgement-based recommendations, partnering with HRBPs and Legal where needed.\n\nIdentify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements.\n\nStrategic People Experience & Culture Enablement\nTranslate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences.\n\nInfluence leaders to adopt people-centric practices and embed the “human touch”.\n\nStrengthen culture through events, recognition, leadership connectivity, and community-building initiatives.\n\nOffer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback.\n\nAdapt People Experience initiatives (engagement, recognition, events, campaigns) to division-specific needs.\n\nStakeholder Partnership & Advisory\nServe as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters.\n\nProactively surface people insights, employee sentiment, and risk patterns to influence business decisions.\n\nWork in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives.\n\nBuild organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity.\n\nData-Driven Insights & People Intelligence\nUtilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations.\n\nUse predictive thinking to anticipate people needs based on trends (e.g., seasonality in retail workload, reboarding needs, cultural fatigue).\n\nConnect data to experience, culture, and governance outcomes.\n\nChange, Projects & Future Ways of Working\nLead or support market-wide or cross-functional projects such as culture transformation, process redesign, and wellbeing.\n\nEnsure operational readiness for new workforce policies, tools, and systems.\n\nAdvocate for simplification, employee-centricity, and innovation in all experience processes.\n\nOne-Team Collaboration & Capability Building\nContribute to a cohesive, agile PE team that shares accountability across portfolios.\n\nBuild future capabilities within the PE team by role modeling judgement, experience-led thinking, digital fluency, and continuous improvement.\n\nPartner effectively with HKMO, Regional HR, and cross-functional team\n\nYou are energized by…\nStrategic Impact: They elevate PE from operations to strategic influence - anticipating needs, shaping decisions, and improving the employee experience through insights.\n\nTrusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance.\n\nExperience Architect: They shape employee journeys end-to-end, ensuring they are brand-aligned, human, and reflective of Chanel’s culture.\n\nData-Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives.\n\nCulture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection.\n\nChange Leader: They lead change with clarity, structure, empathy, and operational readiness.\n\nWhat you can bring to the team…\nAcademic / Professional Qualifications:\nBachelor’s degree in Human Resources, Psychology, or related field.\n\nProficiency in English and Traditional Chinese (written and verbal).\n\nSolid understanding of local employment regulations, policies and governance requirements.\n\nExperience: \nMinimum 8 - 10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory.\n\nExperience in luxury retail, multi-stakeholder environments, or fast-paced business settings is highly valued.\n\nDemonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level\n\nTechnical Skills: \nAdvanced Workday familiarity and strong HR systems literacy.\n\nStrong analytical capability: ability to interpret data and drive insights.\n\nExcellent written and verbal communication skills for crafting communications, guides, and manager advisories.\n\nCapabilities:\nExperience Design: Designs end-to-end employee journeys and leads transformation.\n\nOperational Excellence: Re-engineers processes and elevates governance maturity.\n\nStakeholder Partnership: Acts as a strategic business partner with influence. Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks.\n\nDigital Fluency: Creates dashboards, improves systems, and drives data-driven thinking.\n\nService Excellence: Sets service standards and coaches others.\n\nAdaptability: Leads transformation and fosters agility across the team.\n\nAt Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.","description_format":"text","description_chars":7050,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Apparel & Fashion Brands","Fragrances & Perfumes"],"lifecycle":[{"event":"open","at":"2026-11-12T15:10:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-12T16:10:47Z"},"pay":null,"html_url":"https://alion.io/job/chanel-people-experience-partner-3","json_url":"https://alion.io/job/chanel-people-experience-partner-3.json","meta":{"generated_at":"2026-11-12T16:10:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3129},"rest":"https://alion.io/mcp/rest/get_company?id=3129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchanel-people-experience-partner-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchanel-people-experience-partner-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchanel-people-experience-partner-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chanel-people-experience-partner-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchanel-people-experience-partner-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4172666}},{"tool":"search_jobs","arguments":{"company":"chanel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4172666},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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