{"id":170733,"url":"https://alion.io/job/chanel-senior-technical-delivery-manager-crm-technology-client-data","title":"Senior Technical Delivery Manager, CRM Technology & Client Data","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":177,"ghost_share":0,"stale_share":0.921,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87500,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"BigQuery","optional":false},{"name":"CI/CD","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Master Data Management","optional":false},{"name":"Salesforce Data Cloud","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-17T00:42:38Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"SeniorTechnical DeliveryManager,CRM Technology & Client Data\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity,and effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to CHANEL.\nAbout the role:\nCHANEL is looking for aSeniorTechnical DeliveryManager,CRM Technology & Client Data to join ourUSTECH CRM team in New York City. TheSeniorTechnicalDeliveryManager,CRM Technology & Client Data at CHANELacts as the bridge between strategicSalesforceCRM vision, the businessand hands-on execution.ThisDelivery Senior Manageris the primary subject matter expert for Salesforce Data360and the Chanel CRMecosystem(Salesforce Data 360, Marketing Cloud, Google BigQuery).Strongpartnershipwith the TechData 360Product Owner,on the strategic roadmap,is necessary. The ideal candidatehasexpertisein andis responsiblefordesigning,validating, and leading the implementation of scalable and innovative technical solutions.\nTheSenior DeliveryManagerisatechnicalprogram managerwhowilldive deep into data models, integration patterns, and platform capabilities to guidebusiness stakeholderson how to bestleverageour client data platforms to solve complex businesschallenges.This ICrole will partner with several internal teamsto define and manage initiatives to drive the business in a complex luxury retail environment. The role willmanage the vendor, working with business stakeholders, internal PM/BA team, testers, and other internal and external technology teams to ensure on time and successful delivery of the CRM roadmap.\nWhat impact you can create at CHANEL:\nTranslate Architecture into Action: Inclose partnership with the CRM Architect, deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories for the development team\n\nOwn Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud (e.g., data stream configuration, identity resolution logic, Calculated Insight formulas)\n\nEnsure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring all development work strictly adheres toestablishedenterprise standards, patterns, and best practices\n\nLead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap. Manage sprint planning, resolve technical roadblocks, and ensure the on-time delivery of high-quality code\n\nHands-On Validation: Conduct proof-of-concepts and personallyvalidatenew Salesforce Data Cloud features to confirm their suitability and application against the architectural design\n\nImplement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies\n\nDrive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices to ensure the stability and integrity of all deliverables\n\nTechnical Problem Solving: Act as the primary escalation point for the most complex technical issues within the platform, performing deep-dive analysis and orchestrating solutions\n\nMaintain an expert-level, feature-by-feature understanding of the Salesforce Data360Cloud platform and its integration capabilities\n\nAdvise the Product Owner and business stakeholders on the practical application and effortrequiredfor new features, grounding their requests in technical reality\n\nProvide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement discovered during implementation\n\nYou are energized by:\nBeing highly collaborative, adaptable to different audiences and ways of working\n\nAbility to navigate and influence cross-functionally, acting as a team player\n\nStrong relationship management skills\n\nEntrepreneurial spirit\n\nStrong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines\n\nAbility to independentlyidentifyissues, collect data,establishfacts, and draw valid conclusions\n\nWhat you willbring to the team:\nHands-On Technical Leader: A \"player-coach\" who is as comfortable leading a technical design session as they are reviewing complex code and configuration. This captures the essence of being both a manager and a practitioner\n\nPragmatic & Analytical Problem-Solver: Possessesa strong analytical mindset to independently diagnose complex issues, balanced with the pragmatism to balance technical excellence with the practical needs of business delivery\n\nCollaborative & Influential Communicator: A natural collaborator who can build strong partnerships with architects and developers, and effectively communicate and influence across all levels, from technical teams to senior business leaders\n\nExpert Delivery & Project Manager: Demonstratesproven organizational skills to manage concurrent projects, indirect teams, and vendor partners, ensuring deadlines are met and teams are aligned\n\nCommitment to Engineering Excellence: Shows meticulous attention to detail and an unwavering commitment to delivering high-quality, robust, and scalable solutions.\n\nHighly Desired: Salesforce Data360/ CDPCloud Consultant\n\nStrongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications\n\nUnderstanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management)and Consumer Databases principles\n\nStrong knowledge and experience of Consumer databases and CRM development and configuration\n\nStrong understanding of environment management, release management, code versioning best practices, and deployment methodologies\n\nDemonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have\n\nKnowledge ofAgentforceVibes for rapid prototyping,very niceto have\n\nPosition Logistics:\nBased in New York City with hybrid work model - 3 days on-site minimum in Midtown Manhattan - New York City (NYC preferred, will consider candidates for office in Piscataway, NJ)\n\nMinimum of 7years CRM / CDP/ Data 360experience, with Salesforce expertise(SalesforceMarketing Cloud,Data 360/CDPand Salesforce Core)\n\nHighly Desired: Salesforce Data 360/ CDP Cloud Consultant\n\nStrongly Preferred: Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications\n\nBachelor's degreeor equivalent experience. A master’s degree is a plus.\n\n*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstanceswheredeemedappropriate.\nCompensation:\nThe anticipatedbase salary range for this position is $87,500-$175,000. A base salary is one componentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.\n\n Benefits and Perks:\nWellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund\n\nFamily and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)\n\nGenerous paid time off policies to include vacation, holiday, sick and volunteer days\n\n401K and other incentives\n\nRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program\n\nLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking\n\nAdditional Information:\nChanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:\nDiversity and Inclusion:\nAt CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe stronglythat the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.\n\nWe offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.\n\nChanel Community:\nCHANEL Community empowers our employees to channel their passions, talentsand sense of purpose to contribute to and learn from our communities.\n\nEmployees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.\n\nSustainability:\nCHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.\n\nEmployees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.\n\nArts and Culture:\nWe are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.\n\nFondation Chanel:\nSince 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impactingover a million women and girls in its first 10 years.\n\nFor more information, please navigate to the Fondation Chanel website here\n\nCareer and Leadership Development: \nWe have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.\n\n*Chanel, Inc. benefits and perksare dependent on eligibility and subject to modification by Chanel at any time.","description_format":"text","description_chars":11309,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Jewelry","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-08-29T23:42:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 3","filings_12m":8,"filings_prev_12m":10,"green_card_filings_12m":3,"median_offered_wage_usd":145227,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":79,"expected_fill_days":36,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":false},"html_url":"https://alion.io/job/chanel-senior-technical-delivery-manager-crm-technology-client-data","json_url":"https://alion.io/job/chanel-senior-technical-delivery-manager-crm-technology-client-data.json","meta":{"generated_at":"2026-10-18T13:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3129},"rest":"https://alion.io/mcp/rest/get_company?id=3129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchanel-senior-technical-delivery-manager-crm-technology-client-data"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchanel-senior-technical-delivery-manager-crm-technology-client-data"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchanel-senior-technical-delivery-manager-crm-technology-client-data"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/chanel-senior-technical-delivery-manager-crm-technology-client-data\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchanel-senior-technical-delivery-manager-crm-technology-client-data"}]}