{"id":1156008,"url":"https://alion.io/job/chanel-watches-fine-jewelry-operations-assistant","title":"Watches & Fine Jewelry Operations Assistant","company":{"id":3129,"name":"CHANEL","domain":"chanel.com","url":"https://alion.io/company/chanel","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":160,"ghost_share":0,"stale_share":0.913,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":78},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T21:32:54Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T19:25:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Watches & Fine Jewelry Operations Assistant\nLocation: CHANEL Yorkdale Boutique, ON\nReports to: Operations Manager\nContract: Permanent, Full-time\nYour role @ Chanel:\nThe W&FJ Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager and W&FJ Team. They partner with the Boutique Operations Team and the W&FJ Head Office team to supervise, motivate, and ensure all boutique operational functions related to Watches and Fine Jewellery are delivered to the highest standards in order to provide an impeccable client experience.\nWhat impact you can create at Chanel:\nCustomer Experience/Customer Relationship\nMaintain a strong client relationship by responding to all internal & external inquiries via telephone & email;\nWork hand-in-hand with WFJ Boutique Management, WFJ Sales Specialists as an integral member of the WFJ team;\nCollaboration regularly with all Fashion Team members is also key;\nSupport the boutique sales floor as needed, welcome clients, art of wrapping, aftersales follow up, present new collections;\nConsistently provide the highest level of customer service and support to clients/colleagues.\nHeart of House Operations\nQuality AssuranceLead the Quality Control, inspection, reporting on issues of all merchandise (core and High-End) coming into Canada.\n\nInventory ManagementAssist with the inventory management process including Cycle counts, price changes, reticketing, Year-End Inventory;\nMaintain inventory integrity by proactively managing shrink\nLead and execute the process of all incoming and outgoing merchandise.Lead on all domestic allocations/transfers from Yorkdale to other boutiques.\nEnsuring proper documentation and procedures for international deliveries (B13A’s, Proformas, Brinks deliveries etc).\n\nMaintain document retention as per the guidelines;\nOversee and ensure compliance of Customer Owned Goods, International deliveries, Chanel et Moi Repairs, Consignment, Personal Shopping guidance;\nBe an expert on Chanel Boutique Standard Operating Procedures while also implementing the WFJ procedures;\nReconcile and balance daily invoices based on the boutique;\nEnsure an adequate stock of boutique supplies, packaging, tools, VM Materials (in conjunction with VM team) and order as necessary;\nInspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required;\nRespond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools;\nCreate, maintain and manage all Boutique invoices through our internal COUPA system;\nSupport with the spare part/accessories orders according to guidelines;\nPartner with Boutique management to order, organize and allocate staff uniforms.\nGrowth Mindset\nCoach and support the Heart of House team members;\nSupport Operations Manager in achieving Heart of House objectives and goals, as well as Boutique Management and Head Office in reaching their goals;\nActively participate in trainings and activities that support with professional development;\nBe a champion of change management.\nPersonal Presentation/Image\nAdhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter.\nWhat you will bring to the role:\nMinimum 3-5 years in retail operations and/or stock experience;\nStrong knowledge of shipping and receiving;\nCustomer experience oriented;\nDetail oriented; excellent organizational skills;\nExcellent verbal and written communication skills;\nComfortable working with different departments and teams;\nAbility to lift approximately 15-20 lbs;\nHeart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service;\nFluent English, French is a plus.\nYou are energized by:\nA fast-paced and collaborative work environment;\nMaking a visible contribution to the success of a team.\nWhat you will gain from this experience:\nThe opportunity to work as part of the fastest growing division at CHANEL, as part of a dynamic and collaborative team;\nThe opportunity to support and contribute to the Heart of House and client experience.\nAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.\nCHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.","description_format":"text","description_chars":4815,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Goods","Cosmetics & Makeup","Apparel & Fashion"],"lifecycle":[{"event":"open","at":"2026-09-23T21:32:54Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/chanel-watches-fine-jewelry-operations-assistant","json_url":"https://alion.io/job/chanel-watches-fine-jewelry-operations-assistant.json","meta":{"generated_at":"2026-09-25T00:27:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":444,"day_limit":5000,"remaining_today":4556,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}