{"id":3328746,"url":"https://alion.io/job/changi-cove-it-assistant-manager","title":"IT Assistant Manager","company":{"id":4480483,"name":"Changi 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to the Management, or whoever he or she might delegate to, be responsible for the IT operations & services within the Hotel, including software and hardware support, security, anti-virus, firewall protection, server & network maintenance, website etc. Duties includes but not limited to:\n· Ensure that the Hotel’s computer systems, servers, email servers, network infrastructure and traffic are efficiently run, well maintained and secured\n· Ensure critical systems, specifically but not limited to PMS, Call Accounting, PABX, POS, Email services are available 24 hours per day\n· Provide all system and network support services, including service outage diagnosis, troubleshooting, restoration of services, virus protection management\n· To monitor and report on operational IT problems and carries out tests on software implementations, updates software patches and installs anti-virus systems to protect the systems.\n· To train end users on the correct usage of IT systems and provide first line user support services before referring to vendor support, if required\n· Provide IT technical assistance and support for all users and guests within the hotel\n· Manage third-party vendors\n· To document all IT tasks, work processes, system workflow and ensure proper tracking and records of Hotel’s IT equipment and issuance to associates\n· Manage the daily backup of the system and data files\n· Manage the sourcing, acquisition and configuration of hardware and software for the hotel and office\n· Responsible for all software and hardware renewal licensing\n· To constantly explore new IT improvement and efficient way in supporting the hotel operations.\n· Perform any ad-hoc duties and projects assigned\nSkills\nThird Party Vendor Management, Property Management Systems, POS, working with IT systems, Security, Hotel Operations, It Support, PABX, Daily backups, It Equipments, Anti-Virus, Programme and Project Management, Network Support, Computer Room Operations, Software 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