{"id":1249169,"url":"https://alion.io/job/changi-product-manager-ishopchangi","title":"Product Manager, iShopChangi","company":{"id":450262,"name":"Changi Airport Group","domain":"changiairport.com","url":"https://alion.io/company/changiairport-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-03T16:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-19T04:41:03Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"The Product Manager for Front-End Experience plays a critical role in delivering a seamless, intuitive, and high performing digital experience across the iShopChangi (ISC) website and WeChat Mini Program (WCMP). This role manages the front-end product roadmap, drives feature enhancements, ensures UX consistency across platforms, and collaborates closely with Analytics, UX, Marketing, and Technology teams to optimise the conversion funnel.\nThis position requires strong product execution skills, user centric thinking, and the ability to interpret data and translate insights into actionable improvements.\nKey Responsibilities\n1. Front-End Product Ownership\nManage the roadmap for front-end enhancements across ISC Web and WCMP, supporting continuous improvement of usability, design consistency, and customer satisfaction.\nPrioritise product initiatives based on customer impact, business needs, and technical considerations.\nLead end-to-end delivery of front-end features, from scoping and requirements to testing and rollout, by partnering with UX, project managers, technical solution leads, QA.\nEnsure a seamless and consistent user experience across both iShopChangi Web and WeChat Mini Program channels.\n2. Customer Journey & Funnel Optimisation\nMonitor and analyse the checkout funnel, identifying friction points and opportunities to improve conversion.\nCollaborate with analytics teams to develop funnel dashboards and performance views.\nDrive initiatives to improve add-to-cart, checkout initiation, and purchase behaviours.\n3. Product Insights & Data Collaboration\nPartner with Data/ Analytics teams to interpret customer behaviour, identify insights, and support data-informed decision-making.\nConduct independent analysis where required to validate assumptions or measure post launch performance.\nUse tools like WeAnalytics, Adobe Analytics, and Customer Journey Analytics to validate hypotheses and understand user interactions. \n4. Data-Layer Tracking & Measurement\nDefine tracking requirements for new features and customer interactions.\nCollaborate with engineering and analytics teams to ensure proper implementation and accurate measurement.\nSupport governance and quality checks for data-layer events and analytics tags.\n5. Cross-Functional Collaboration\nWork closely with Marketing , UX, Customer Insights teams to ensure customer experience improvements align with brand, campaign goals, and customer needs. \nAlign with Tech, Project Managers, and QA to ensure smooth and timely product releases.\nCommunicate roadmap updates, requirements, and feature outcomes clearly to stakeholders.\n6. Execution & Process Ownership\nPrepare product requirements, acceptance criteria, and documentation for enhancements. Ensuring business requirements are translated into clear, structured technical specifications that Tech can easily understand and implement.\nManage and conduct UAT cycles for front-end features, ensuring accuracy and functionality before release.\nHelp streamline product processes and contribute to improving team ways-of-working.\nSupport other Product team priorities and initiatives as and when needed.Job Requirements\n\n1) Education / Qualifications\nMinimum Bachelor’s degree in Business, Marketing, Information Systems, Computer Science, Engineering, Digital Media, UX/HCI, or a related field.\nFluent in English and Chinese (Mandarin) - written and spoken - to support WeChat Mini Program requirements and Chinese-speaking stakeholders. \nPreferred:\nEntry-level or intermediate Product Management / Product Owner certification (e.g. CSPO, PSPO, Product School, Pragmatic) \nFormal or informal training in Digital analytics and UX / Design Thinking\nExposure to China digital ecosystem (WeChat Mini Programs, Chinese eCommerce platforms) is an advantage.\n2) Years of Relevant Experience\n5-7 years of experience in digital product management, product owner, or digital experience roles.\n4+ years working on customer-facing web or mobile front-end products.\nHands-on experience collaborating with UX, engineering, QA, and analytics teams in an Agile or hybrid delivery environment.\nPreferred:\nExperience supporting eCommerce funnels (browse → add-to-cart → checkout → payment).\nSome exposure to tracking implementation, analytics tagging, or post-launch performance measurement.\nPrior experience working on multi-channel products (e.g. web + app / mini program).","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-25T18:15:43Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.45,"age_days":45,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/changi-product-manager-ishopchangi","json_url":"https://alion.io/job/changi-product-manager-ishopchangi.json","meta":{"generated_at":"2026-10-19T05:50:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450262},"rest":"https://alion.io/mcp/rest/get_company?id=450262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fchangi-product-manager-ishopchangi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fchangi-product-manager-ishopchangi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fchangi-product-manager-ishopchangi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/changi-product-manager-ishopchangi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fchangi-product-manager-ishopchangi"}]}