{"id":3866434,"url":"https://alion.io/job/channelfactory-client-solutions-manager","title":"Client Solutions Manager","company":{"id":3525,"name":"Channelfactory","domain":"channelfactory.com","url":"https://alion.io/company/channelfactory","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hamburg, Germany","Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"Salesforce","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-11-06T12:26:20Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T06:24:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Client Solutions Manager\nLocation: Germany (Hamburg or Munich)\nReports to: Local CSM Lead\nTeam Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success.\nChannel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.\nChannel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.\nAbout the Role\nThe Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients.\nThis role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients.\nFor professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement.\nKey Responsibilities\nCampaign Strategy & Execution\nManage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.\nBuild and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.\nCollaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.\nConduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.\n•Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.\nClient Management & Retention\nServe as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.\nProactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns.\nAssist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.\nIdentify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.\nCollaborate with internal teams to deliver clear insights and recommendations that support client objectives.\nProvide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.\nData Analysis & Performance Optimization\nGenerate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.\nAnalyse campaign data to identify performance gaps and areas for optimisation.\nProactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.\nStay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.\nRequirements & Qualifications\n3+ years of experience in digital media, preferably at a tech publisher or agency.\nExpertise in YouTube advertising, programmatic buying, and digital video platforms.\nAdvanced proficiency in Excel, including pivot tables, data analysis, and forecasting.\nStrong analytical skills and a data-driven approach to decision-making.\nExcellent verbal and written communication skills, with experience in client-facing roles.\nFamiliarity with Salesforce or other CRM systems.\nGoogle Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a 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