{"id":4176731,"url":"https://alion.io/job/chaos-industries-msoc-operations-manager","title":"MSOC Operations Manager","company":{"id":449716,"name":"CHAOS Industries","domain":"chaosinc.com","url":"https://alion.io/company/chaos-industries","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Segundo, United States","Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":118000,"max":181000,"currency":"USD","period":"year","gross":null,"usd_annual":181000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":true,"has_equity":true,"technologies":[{"name":"Jira","optional":false},{"name":"PagerDuty","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:27:53Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:18:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage-domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. \nCHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com.\nRole Overview:\nThe Mission Support Operation Center (MSOC) is the 24/7 nerve center for every CHAOS system, and every CHAOS teammate, deployed worldwide. As the MSOC Operations Manager, you will help build something new at CHAOS: the product and customer support workflows and 24/7 operations center that keep our customers and fielded systems supported around the clock, and the global operating picture that keeps our deployed teams safe and informed.\nThis is an operations and process role working cross-functionally with our Mission, Security, Engineering, and Manufacturing teams. You will know, at any hour, the status of our systems and customers, where our people are, what threatens them, and you will help build and manage the 24/7 operations center rotation that supports them.\nResponsibilities:\nManage 24/7 MSOC operations: shift structures, on-call procedures, shift-change briefs, and operational rhythm.\nOwn the MSOC's incident intake, triage, and escalation flow, serving as the senior on-call authority during mission-critical events.\nOwn customer connectivity and support continuity for CHAOS systems and services, coordinating across Mission, Engineering, and Manufacturing to resolve issues and drive customer success.\nAuthor the SOPs, playbooks, and metrics that govern MSOC operations, and run the rehearsals and after-action reviews to ensure continual improvement.\nMaintain the global operating picture: real-time location, health, and status of deployed CHAOS personnel and systems, with threat monitoring and timely warning for regions where CHAOS personnel operate.\nMinimum Requirements:\n5+ years’ experience leading, managing, or standing up a 24/7 operations center or support operations function (military operations center, GSOC/NOC/SOC, technical support or service operations center, or equivalent), including shift design, on-call standards, and continuity of operations.\nExperience managing incident intake, triage, and escalation workflows in a customer-facing or product support environment.\nProven ability to build processes, SOPs, and operating rhythm from scratch in an ambiguous, fast-moving environment, with exceptional composure and communication under pressure.\nWillingness to work a flexible schedule supporting a 24/7 operation (including nights/weekends/holidays as the mission requires) and to travel to customer and deployment sites.\nEligibility to obtain a security clearance.\nPreferred Requirements:\nFamiliarity with enterprise ticketing and alerting platforms (Jira Service Management, PagerDuty, or similar).\nExperience operating in defense, aerospace, or other mission-critical no-fail environments, including austere or elevated-threat overseas locations.\nExperience working directly with international customers or partner forces.\nDemonstrated operational planning background: building and executing contingency plans and personnel accountability for a globally distributed workforce and fleet of systems.\nExperience running or supporting a corporate Global Operations Center or duty-of-care program, including coordination with medical/evacuation assistance and travel-risk vendors.\nWhy CHAOS?\nHealth Benefits: Medical, dental, and vision benefits 100% paid for by the company\n Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more\nOur Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code\n Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses\nTeam Growth: 500+ employees and counting across 5 global offices\nSalary Range: $118,000 - $181,000 \nThe stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. \nRecruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. 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