{"id":489712,"url":"https://alion.io/job/chaostheory-game-operations-specialist","title":"Game Operations Specialist","company":{"id":6766,"name":"Chaos Theory","domain":"chaostheory.com","url":"https://alion.io/company/chaostheory","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":["HK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-11-10T10:18:07Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"We’re looking for someone sharp, curious, and technically confident to help keep our gaming operations running smoothly and, over time, make them better.\nThis role is central to our operations, bridging content setup, provider coordination, and systems strategy. Your initial focus will be maintaining the integrity and smooth flow of our game pipeline, ensuring every launch is precise and seamless. But this is more than an execution role. We’re looking for someone with the curiosity to see beyond the process: to identify friction, anticipate challenges, and proactively refine how we work. You’ll be a vital part of building smarter, more resilient operations as we scale.\nA Day in the Life\nYour day begins with the heartbeat of our operations: the game release pipeline. You’ll navigate provider portals, verify technical parameters, and update our internal systems to ensure every launch is flawless. You’ll also keep a pulse on operational health checking logs, investigating anomalies, and collaborating with the team to clear any hurdles that arise.\nOnce the essential pieces are moving, the afternoon is yours to own. This is where you shift from execution to invention. Whether you’re architecting a cleaner way to track provider schedules, drafting documentation that finally solves a recurring friction point, or tweaking an automation script to save the team hours of manual input, your focus is on building smarter. You aren't just running the system you’re constantly finding ways to improve it, turning repetitive tasks into optimized workflows as we scale.\nTo succeed in this role, you’ll need:\nStrong written and spoken English. You will need to communicate clearly with internal teams, providers, and technical colleagues.\nGood common sense and basic troubleshooting ability. When something breaks, you can investigate before escalating.\nComfort working with technical systems, portals, dashboards, backend tools, or internal admin platforms.\nStrong attention to detail. Small setup errors can create real issues.\nReliability and responsiveness during Asia working hours.\nAbility to follow processes carefully, while also noticing where processes could be improved.\nConfidence asking clear questions when something is unclear.\nA practical, hands-on mindset. You are happy to do the operational work while learning how to make it better.\nCuriosity about systems, automation, and how gaming operations fit together.\nIt’d be great - but not necessary- if you also had:\nExperience in gaming, digital products, or online operations.\nExperience working with content providers, platforms, CMS tools, or product operations workflows.\nBasic understanding of QA, technical support, or systems operations.\nExperience with data gathering, dashboards, or reporting.\nExposure to automation tools, scripting, AI tools, or process-improvement projects.\nPrevious experience working with distributed teams across Asia timezones.\nYou will be responsible for:\nSetting up new game content using provider portals and internal systems.\nCreating, updating, testing, and checking entries before launch.\nMonitoring alerts, error channels, and maintenance communications.\nCoordinating with internal teams when content goes live or when operational issues arise.\nSupporting data gathering and reporting for games dashboards.\nDocumenting recurring processes and known issues.\nSpotting opportunities to simplify, improve, or automate repetitive work.\nEscalating technical issues clearly and with useful context.\nIn exchange we offer:\nA dynamic, fast-paced environment where your curiosity drives meaningful system improvements.\nGenuine opportunities to grow and learn.\nFlexible working hours and a remote-friendly setup that supports your work-life balance.\nA global, multi-cultural team of 100+ people across 20+ countries.\nWhere you’ll work:\nWe would ideally like this person to work in Hong Kong but Vietnam and Philippines, would be possible 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