{"id":3244063,"url":"https://alion.io/job/charge-flow-customer-support-representative","title":"Customer Support Representative","company":{"id":1804621,"name":"Charge Flow","domain":"chargeflow.io","url":"https://alion.io/company/chargeflow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-25T15:36:39Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-30T04:16:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nWho We're Looking For - The Dream Maker\nWe’re looking for a Customer Support Representative to help our B2B clients get the most out of Chargeflow through clear communication, practical guidance, and reliable problem-solving.\nThis role combines live customer support with investigation and cross-functional collaboration. You’ll handle inquiries across billing, technical, administrative, and chargeback-related topics, guiding customers through challenges and taking ownership of their resolution.\nYou’ll be a trusted point of contact for businesses using Chargeflow to manage disputes and protect their revenue. This is a role for someone who can turn complex questions into clear next steps, manage competing priorities, and make every interaction helpful and reassuring.\nAbout Chargeflow\nChargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.\nBacked by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.\nThe impact you’ll have\nHelp customers use Chargeflow confidently to manage chargebacks and protect their revenue.\nBuild trust and customer loyalty through timely, accurate, and thoughtful support.\nBring customer concerns and feedback to internal teams to help improve the customer experience.\nWhat you’ll own (Your arena)\nLive Customer Support\nProvide exceptional support to our B2B clients through live chat and email.\nHandle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention.\nInvestigation & Resolution\nInvestigate customer concerns, identify the right next steps, and work toward prompt, accurate resolutions.\nProvide step-by-step guidance on product usage, features, and troubleshooting.\nCollaboration & Escalations\nCollaborate with internal teams, manage escalations, and prioritize customer issues to keep resolutions moving.\nKeep customers informed throughout the process and collect feedback on their experience.\nDocumentation & Product Knowledge\nDocument and track customer interactions accurately across our communication, CRM, and ticketing systems.\nMaintain a strong understanding of Chargeflow’s products, features, and updates to provide relevant and reliable support.\nRequirements\nWhat You Bring\nExperience: 3+ years in customer support roles.\nEnglish communication: Excellent written and verbal English, with the ability to explain complex concepts clearly to customers.\nProblem-solving: Strong attention to detail, sound judgment, and a practical approach to investigating and resolving issues.\nOrganization & ownership: The ability to manage multiple systems, stakeholders, and customer inquiries while delivering clear, timely resolutions.\nSupport tools: Practical experience with CRM and ticketing systems.\nNice to Have\nFintech & SaaS: Experience providing live customer support in fintech and for SaaS products.\nDomain knowledge: In-depth understanding of chargebacks and fraud prevention strategies.\nTools: Hands-on experience with Intercom or Zendesk.\nCompliance: Familiarity with relevant regulations and compliance standards in the fintech sector.\nSalary: 650$ non negotiable\nHow We Work\nWe move quickly, collaborate across teams, and take ownership of the customer experience. Our support team combines product knowledge with thoughtful communication, keeping customers informed and working closely with internal teams to resolve issues.\nWe care about fast responses, accurate answers, and helping customers move forward with confidence.\nThis is a full-time, remote role based in the Philippines.\nIf you’re looking for a role where you can solve problems, build customer trust, and help businesses protect their revenue, we’d love to hear from you.","description_format":"text","description_chars":4200,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-25T18:36:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:1","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/charge-flow-customer-support-representative","json_url":"https://alion.io/job/charge-flow-customer-support-representative.json","meta":{"generated_at":"2026-10-30T06:48:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804621},"rest":"https://alion.io/mcp/rest/get_company?id=1804621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharge-flow-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharge-flow-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharge-flow-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charge-flow-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharge-flow-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3244063}},{"tool":"search_jobs","arguments":{"company":"chargeflow.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3244063},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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