{"id":3004318,"url":"https://alion.io/job/charge-flow-reconciliation-payments-specialist","title":"Reconciliation & Payments Specialist","company":{"id":1804621,"name":"Charge Flow","domain":"chargeflow.io","url":"https://alion.io/company/chargeflow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Monday.com","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:45:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T20:59:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nWho We're Looking For - The Dream Maker\nThis is a hands-on reconciliation role inside Chargeflow's Billing & Collections team. Money comes in from customers of every size - from small SMB merchants to large Enterprise accounts - across multiple payment channels, and you are the person who makes sure every payment is matched against what the customer was actually invoiced. It's detailed work, it lives largely in Excel, and getting it right matters.\nThe core of the job is ownership: you reconcile what a customer owes against what they've paid, you close the loop against the invoice we issued, and you don't let it go until it's genuinely resolved - including chasing an open item well after the month has closed. \"It'll probably sort itself out\" is not part of the role. If a customer hasn't paid their debt, you stay on it until they have.\nYou'll work across several systems where the data is often broken, incomplete, or simply wrong - so a critical eye is not optional. You need to be the person who notices that two numbers don't agree and cares enough to find out why. It can be frustrating, but the payoff is real: there's genuine satisfaction in untangling a mess and getting it to tie out.\nWe're also a company that wants to do this smarter over time. You won't be expected to build automation from day one - but we do want someone who is hungry to turn manual, repetitive work into AI-assisted workflows, with Claude as your day-to-day partner for getting there. The role sits within Billing & Collections and reports to the Billing & Collections Manager.\nAbout Chargeflow\nChargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.\nBacked by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.\nWhat You’ll Own\nReconciliation & Collections\nReconcile customer payments against invoices across the full customer base - from small SMB merchants to large Enterprise accounts.\nMatch every incoming payment to what the customer was actually invoiced, and close the loop between the payment received and the invoice issued.\nInvestigate every unmatched, partial, or unexpected item down to root cause - don't leave gaps open.\nTrack what each customer owes, confirm the debt has actually been paid, and follow up until it's fully resolved - including items that carry past month-end.\nOwn your accounts end to end: you're responsible for the reconciliation being clean, correct, and complete, not just started.\nKeep clear, well-documented working papers so anyone can see how a balance was reached.\nWorking Across the Systems\nDo the heavy lifting in Excel - this is a spreadsheet-intensive role (pivot tables, lookups, large data sets).\nPull and cross-check data across several systems where the data is often broken, incomplete, or inconsistent.\nKeep a critical eye at all times - assume the data needs verifying, and dig in when two numbers don't agree.\nTake real ownership of the details: notice the discrepancy, care about it, and drive it to a clean answer.\nCommunication & Responsiveness\nBe responsive to the people who depend on you across the company - Billing, Finance, Operations, and Customer Success.\nWork fluidly across the channels the business runs on: Slack, monday.com, and email.\nWhen it's the fastest way to resolve something, get on a call with a customer and walk them through their reconciliation directly.\nExplain a billing or reconciliation situation in plain, clear language to someone who isn't in finance.\nMaking the Work Smarter (Over Time)\nLook for manual, repetitive steps that shouldn't stay manual - and bring the hunger to improve them.\nPartner with Claude and other AI tools day-to-day to speed up reconciliation and reduce manual effort as you grow into the role.\nRequirements\nWhat You Bring\n2+ years of experience in reconciliation, collections, billing, or accounts receivable - ideally in fintech, SaaS, or eCommerce - Must\nA genuine ownership mindset - you take responsibility for your accounts, go down into the detail, and don't consider something done until it's actually resolved - Must\nThe persistence to stay on an unpaid or unreconciled item until it's closed, including well after month-end - you're not comfortable letting things sit - Must\nStrong Excel skills - this is a spreadsheet-heavy role (pivot tables, VLOOKUP/XLOOKUP, SUMIFS, large data sets) - Must\nA critical eye for data - comfortable working across multiple systems where the data is broken or inconsistent, and instinctively verifying rather than assuming - Must\nStrong attention to detail - able to spot when two numbers don't agree and to work a discrepancy down to zero - Must\nResponsive and easy to work with - comfortable fielding requests across Slack, monday.com, email, and the occasional customer call - Must\nClear communicator - able to explain a reconciliation or billing issue simply to people who aren't in finance, including customers - Must\nCurious about doing the work smarter - interested in using AI tools (Claude included) to reduce manual effort over time. Prior automation experience is not required - Must\nNative or near-native English - clear, professional written and verbal communication - Must\nComfortable working with customers of all sizes, from SMB to Enterprise - Must\nFamiliarity with chargebacks, payment disputes, or PSP data - an advantage.\nHow We Work\nWe move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. We build strong customer relationships through responsiveness, transparency, and measurable results.\nThis is a full-time, Remote position!\nIf you’re looking to take ownership of strategic enterprise relationships and directly influence customer retention and growth, we’d love to hear from you.","description_format":"text","description_chars":6263,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-21T13:11:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/charge-flow-reconciliation-payments-specialist","json_url":"https://alion.io/job/charge-flow-reconciliation-payments-specialist.json","meta":{"generated_at":"2026-10-26T22:17:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804621},"rest":"https://alion.io/mcp/rest/get_company?id=1804621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharge-flow-reconciliation-payments-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharge-flow-reconciliation-payments-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharge-flow-reconciliation-payments-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charge-flow-reconciliation-payments-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharge-flow-reconciliation-payments-specialist"}]}