{"id":2499298,"url":"https://alion.io/job/charge-flow-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":1804621,"name":"Charge Flow","domain":"chargeflow.io","url":"https://alion.io/company/chargeflow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T05:15:05Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T19:36:07Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Description\nWho We're Looking For - The Dream Maker\nWe’re looking for a Technical Customer Success Manager to own and grow relationships with our Enterprise customers throughout their journey with Chargeflow.\nYou’ll serve as a trusted advisor to stakeholders ranging from individual contributors to C-level executives, helping customers realize measurable value from our platform. You’ll combine strategic account management, data-driven insights, and strong commercial judgment to drive adoption, retention, and expansion across your portfolio.\nThis role is ideal for someone comfortable navigating complex organizations, building executive-level relationships, and taking ownership of customer outcomes.\nAbout Chargeflow\nChargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.\nBacked by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.\nWhat You’ll Own\nManage a portfolio of enterprise customers, taking ownership of the relationship from onboarding and integration through adoption, retention, and expansion.\nBuild trusted-advisor relationships with stakeholders at every level, from day-to-day users to senior executives.\nUnderstand each customer’s goals, challenges, and success metrics, and translate them into clear account strategies and action plans.\nDrive measurable customer outcomes by demonstrating ongoing value, improving product adoption, and delivering a strong return on investment.\nLead strategic business reviews and customer meetings using performance data, trends, and actionable recommendations.\nMonitor customer health, identify risks early, and develop proactive plans to prevent churn.\nIdentify and develop expansion opportunities across your portfolio.\nDeliver training sessions, webinars, and product updates that help customers maximize the value of the Chargeflow platform.\nRepresent the voice of the customer internally, sharing structured feedback with Product, Sales, Onboarding, and other teams.\nSupport customer advocacy initiatives, including case studies, testimonials, and reviews.\nRequirements\nWhat You Bring\n5+ years of customer success or strategic account management experience within a data-driven B2B SaaS company.\nExperience managing complex enterprise customers and working with stakeholders from individual contributors to C-level executives.\nProven ownership of customer retention, churn prevention, adoption, and account growth.\nStrong commercial judgment and the ability to identify and develop expansion opportunities.\nHands-on technical depth: Practical experience troubleshooting APIs, webhooks, integrations, and data flows. You can explain what you investigated, what went wrong, and how you resolved it.\nThe ability to analyze large data sets, extract actionable insights, and communicate a clear and compelling story through data.\nStrong presentation and communication skills, including experience leading executive-level conversations and business reviews.\nA technical and resourceful approach to problem-solving, with the ability to learn complex products and concepts quickly.\nExcellent organizational skills, attention to detail, and the ability to prioritize effectively across multiple enterprise accounts.\nNative-level English.\nNice to Have\nExperience in fintech, payments, fraud, chargebacks, or eCommerce.\nExperience working with global merchants or other high-volume digital businesses.\nFamiliarity with customer success platforms, CRM systems, and data visualization tools.\nCompensation\nThe expected annual base salary range for this position is $130,000-$145,000 USD.\nBenefits\n401(k) retirement plan with company match.\nHealth benefits.\nCommuter benefits.\nWeekly happy hours and team events.\nAdditional employee benefits.\nHow We Work\nWe move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. We build strong customer relationships through responsiveness, transparency, and measurable results.\nThis is a full-time, hybrid position based in our New York City office, with 4 days a week in the office.\nIf you’re looking to take ownership of strategic enterprise relationships and directly influence customer retention and growth, we’d love to hear from you.","description_format":"text","description_chars":4724,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-14T05:31:33Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/charge-flow-technical-customer-success-manager","json_url":"https://alion.io/job/charge-flow-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-27T20:00:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804621},"rest":"https://alion.io/mcp/rest/get_company?id=1804621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharge-flow-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharge-flow-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharge-flow-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charge-flow-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharge-flow-technical-customer-success-manager"}]}