{"id":2499299,"url":"https://alion.io/job/charge-flow-technical-onboarding-implementation-manager","title":"Technical Onboarding & Implementation Manager","company":{"id":1804621,"name":"Charge Flow","domain":"chargeflow.io","url":"https://alion.io/company/chargeflow","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Modi'in-Maccabim-Re'ut, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":255000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Stripe","optional":false},{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-13T08:05:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T04:53:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nTechnical Onboarding & Implementation Manager\nWho We're Looking For - The Dream Maker\nWe’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers.\nYou’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself.\nYou’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome.\nThis is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows.\nAbout Chargeflow\nChargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.\nBacked by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.\nThe Impact You’ll Have\nHelp customers reach activation and first value faster through clear, well-managed implementations.\nImprove onboarding completion rates and remove recurring technical and operational blockers.\nBuild a repeatable, measurable onboarding operation that can support growing customer volume and a future team.\nWhat You’ll Own\nEnd-to-End Implementation\nIndependently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success.\nServe as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders.\nDefine implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion.\nManage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance.\nHands-On Technical Delivery\nPersonally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues.\nOwn integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements.\nWork directly with customers and internal teams to validate integrations and ensure readiness for activation.\nBuilding Workflows & Processes\nDesign, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed.\nEstablish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs.\nPut processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience.\nDefine and own onboarding KPIs, including completion rates, time to activation, and time to value.\nMonitor active accounts, identify stalled implementations, and proactively drive customers toward completion.\nIntroduce automation and reporting to reduce manual work and improve visibility into progress, risks, and capacity.\nAs the function grows, help define hiring needs, build the team, and develop its capabilities and delivery standards.\nCross-Functional Collaboration & Domain Expertise\nPartner closely with Sales, Customer Success, Product, Engineering, and Support to align expectations and resolve implementation challenges.\nTranslate recurring customer friction into actionable product and process improvements.\nDevelop expertise across Chargeflow’s payment ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.\nGuide customers on dispute-management best practices based on their business model, payment setup, and merchant vertical.\nRequirements\nWhat You Bring\nSenior technical customer-facing experience: 6+ years in SaaS Implementation, Integrations, Professional Services, Solutions Engineering, Technical Account Management, or Technical Onboarding, with substantial direct ownership of complex customer implementations.\nProven end-to-end ownership: A track record of independently leading Enterprise or strategic customer implementations from initial requirements through successful go-live and first value.\nExperience building from the ground up: You’ve personally designed and implemented onboarding or implementation workflows, playbooks, operating processes, and success metrics, and can demonstrate how they improved delivery.\nHands-on technical depth: Practical experience troubleshooting APIs, webhooks, integrations, and data flows. You can explain what you investigated, what went wrong, and how you resolved it.\nIndependence and judgment: The ability to create structure, set priorities, make decisions, and drive execution in an evolving environment with limited day-to-day guidance.\nA deliberate commitment to hands-on work: You’re comfortable starting as an individual contributor and personally owning customer meetings, technical investigations, project execution, and process development.\nTeam-building experience: Previous experience building and developing onboarding, implementation, or technical customer-facing teams, with an interest in applying that experience as the function grows.\nStrong project management: The ability to manage concurrent implementations with competing timelines, stakeholders, and dependencies.\nCustomer leadership and cross-functional influence: Excellent communication and presentation skills, with the ability to build trust, manage expectations, and hold customers and internal stakeholders accountable for progress.\nExcellent English: Strong written and verbal communication.\nOwnership and follow-through: Exceptional organization, attention to detail, and accountability for measurable customer and operational outcomes.\nNice to Have\nExperience in fintech, payments, fraud, chargebacks, or eCommerce.\nFamiliarity with payment providers such as Stripe, Shopify Payments, PayPal, or Adyen.\nExperience using tools such as Postman, SQL, or log-analysis platforms.\nExperience implementing onboarding automation and reporting tools.\nExperience supporting both Enterprise and SMB customers in a high-growth SaaS environment.\nHow We Work\nWe move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. This role requires someone who can set direction and deliver the work: lead the customer conversation, investigate an integration issue, build a workflow, and follow through until the customer is live.\nYou’ll have meaningful ownership of how onboarding operates and be expected to turn your experience into practical processes, consistent execution, and measurable improvements.\nIf you’re looking for a role where you can bring senior experience, stay hands-on, and build an onboarding function that scales, we’d love to hear from you.","description_format":"text","description_chars":7743,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-14T05:31:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/charge-flow-technical-onboarding-implementation-manager","json_url":"https://alion.io/job/charge-flow-technical-onboarding-implementation-manager.json","meta":{"generated_at":"2026-10-15T05:22:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804621},"rest":"https://alion.io/mcp/rest/get_company?id=1804621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharge-flow-technical-onboarding-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharge-flow-technical-onboarding-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharge-flow-technical-onboarding-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charge-flow-technical-onboarding-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharge-flow-technical-onboarding-implementation-manager"}]}