{"id":2505355,"url":"https://alion.io/job/charge-point-associate-technical-support-engineerbbababcombsc","title":"Associate Technical Support Engineer(BBA/BA/Bcom/BSc)","company":{"id":21004,"name":"Charge Point","domain":"chargepoint.com","url":"https://alion.io/company/charge-point","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T08:47:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T22:22:27Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Us\nWith electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.\nSince our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.\nAt ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.\nJoin the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.\nReports To\nSenior Manager, Frontline Business Process Team\nWhat You Will Be Doing\nYou will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escalate complex issues to ensure timely and effective resolution.\nWhat You Will Bring to ChargePoint\nRespond promptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.\nDiagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.\nTake ownership of assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.\nCollaborate proactively with team members and escalate complex technical issues to the appropriate internal teams when necessary.\n Author, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.\nCommunicate technical topics in simple, easy-to-understand terms for customers through active and reflective listening.\nPrioritize and plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.\nEmbrace a continuous learning mindset to continuously develop your technical skills and support next-generation EV products.\nRequirements\nBachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.\nProven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.\nStrong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.\nExcellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.\nAbility to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.\nWillingness and flexibility to work night shifts as required to support our global customer base.\nLocation\nBangalore, India (On-site)\nWe are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. \nIf there is a match between your experiences/skills and the Company needs, we will contact you directly.\nChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.\nIf you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at .\nChargePoint is an equal opportunity employer. \nApplicants only - Recruiting agencies do not contact.","description_format":"text","description_chars":4865,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-14T07:13:24Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.755,"p_room":0.75,"age_days":14,"expected_fill_days":17,"reasons":["conf:1","win:late","comp:junior"],"computed_at":"2026-10-15T00:12:07Z"},"pay":null,"html_url":"https://alion.io/job/charge-point-associate-technical-support-engineerbbababcombsc","json_url":"https://alion.io/job/charge-point-associate-technical-support-engineerbbababcombsc.json","meta":{"generated_at":"2026-10-15T00:12:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":21004},"rest":"https://alion.io/mcp/rest/get_company?id=21004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcharge-point-associate-technical-support-engineerbbababcombsc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcharge-point-associate-technical-support-engineerbbababcombsc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcharge-point-associate-technical-support-engineerbbababcombsc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/charge-point-associate-technical-support-engineerbbababcombsc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcharge-point-associate-technical-support-engineerbbababcombsc"}]}