{"id":2499813,"url":"https://alion.io/job/chargeafter-customer-support-analyst-part-time","title":"Customer Support Analyst (Part Time)","company":{"id":2115110,"name":"ChargeAfter","domain":"chargeafter.com","url":"https://alion.io/company/chargeafter","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"USD","period":"year","gross":null,"usd_annual":45000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GCP","optional":false},{"name":"Power BI","optional":false},{"name":"Azure","optional":true},{"name":"Google Sheets","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:16:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T12:56:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions (FI). Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers.\nHere at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Support Analyst to help make it happen!\nResponsibilities\nDeliver world-class support to customers through email, chat, and virtual meetings, ensuring a seamless and positive experience.\nBecome a trusted subject matter expert on ChargeAfter’s products and find strategic solutions for our customers to succeed.\nAssist in managing the ticket lifecycle, from initial inquiry to resolution.\nBe the go-to resource for customer questions and platform issues and serve as the first point of contact for our customers.\n Conduct detailed investigations, take clear and concise notes, and effectively communicate issues to other teams to facilitate accurate ticket diagnosis.\nBecome knowledgeable in reviewing recorded data from RESTful APIs logs to effectively troubleshoot issues \nBe comfortable asking probing questions and use Google Cloud Platform diagnose technical bugs or error messages \nClearly convey information, actively listen, and engage with others to minimize back-and-forth exchanges.\n Comfortable taking initiative in determining next steps and approaches challenges with a solutions-focused mindset. \nIdentify opportunities to enhance support processes and suggest product improvements to prevent recurring issues.\nPractice strong team collaboration to contribute to shared goals. \n Monitor platform activity across different client accounts using Mixpanel, Power BI, and GCP to ensure proper functionality.\nAssist in updating and maintaining the CRM to ensure it accurately reflects the current work environment.\nRequirements\n0-3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s); current students (undergraduate or graduate) are okay\nAbility to work in shifts primarily covering evenings (up to 5pm - 8pm ET) and weekends 9am - 1pm / 1pm - 5pm ET \nCurrently pursuing a Bachelor's degree or gaining equivalent relevant experience in Computer Science, Information Systems, or Business Technology.\nDemonstrate a sense of urgency with intention to solve problems efficiently and effectively\nStrong analytical and problem-solving skills\nAbility to explain technical issues to technical and nontechnical employees and customers\nProficient in reading and applying knowledge from documentation, as well as creating knowledge articles\nInterpersonal and communication skills that can be applied across audiences\nPreferred Qualifications:\nExperience in research projects that required investigating issues and documenting findings\nLeadership roles in clubs or student government where problem-solving was essential\nExperience with Restful APIs, cloud platforms like Google Cloud Platform (GCP), and Azure\nData analysis experience using Excel and Google Sheets,\nExposure to ticketing systems (e.g., Jira, ServiceNow, or Zendesk)\nRetail or customer service experience (in-person or remote)\nInternship in technical support, customer success, or product support\nChargeAfter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status.\nNYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $40,000-$45,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. 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