{"id":3102997,"url":"https://alion.io/job/charger-logistics-customer-service-representative","title":"Customer Service Representative","company":{"id":4984,"name":"Charger Logistics","domain":"chargerlogistics.com","url":"https://alion.io/company/charger-logistics-inc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Pedro Sula, Honduras"],"countries":["HN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T07:54:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.\nWe are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.\nSchedules Available:\n1. Monday to Friday, Alternating Weekends from 3:00PM to 11:00PM\n2. Friday to Monday from 6:00AM to 5:00PM or 2:00PM to 12:00AM\nResponsibilities:\nCommunicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.\nTrack and Trace large volume of customer orders\nEntering, updating and processing customer orders on various interfaces.\nEnsure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner\nHandle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.\nEnsure and confirm pickup and delivery appointment for drivers\nCommunicate specific freight requirements and procedures to drivers and ensure customers are well informed.\nResearch and resolve all transactional problems to ensure reporting is reconciled in a timely manner\nMaintain co-operative working relationships among team and internal staff\nRequirements\n College diploma or bachelor’s degree 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