Representante de Servicio al Cliente Bilingüe - Turno de Tarde
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With more than 22 years of experience providing top-tier logistics solutions, Charger Logistics has grown into a world-class transportation provider and continues to expand.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based on San Pedro Sula, Honduras.
Your primary role will be to coordinate and optimize delivery schedules by communicating with mobile units to ensure they receive any important messages. Monitor situations by phone or radio, use mapping software to locate the best routes, and keep track of the locations of mobile units.
** English fluency is a must **
Responsibilities:
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly and professional manner to build a lasting relationship.
- Provide track and trace updates for the shipments.
- Continually update customers as to the status of each order as required and solve customer specific freight issues.
- Entering, updating and processing customer orders on various interfaces.
- Ensure and confirm pickup and delivery appointments for drivers.
- Coordinating with other departments to clear customs paperwork.
- Follow established procedures for processing bills.
- Perform duties assigned by the Customer Service Manager.
Requirements
- College diploma or University Degree.
- Previous logistics or customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time management with an ability to prioritize and multitask.
- Proficient in Microsoft Office, with aptitude to learn new software and systems.
- Fluency in English is a must.
Benefits
- Professional growth opportunities.
- Competitive compensation package.
“In Charger Logistics, we promote equal opportunities for every candidate and employee. We consider all qualified applicants without distinction of race, color, religion, sex, nationality, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
We invest time and support in you to provide space to learn, grow, and develop professionally. We are an entrepreneurial-minded organization where you will have the opportunity to develop your own strategies. If this sounds like what you are looking for, we could be the right place for you.
We inform you that the information provided during this application process is confidential and is intended exclusively for Charger Logistics’ specialized Talent and Recruitment team. We also confirm that contact is made only through official Charger Logistics channels and is completely free of charge.”