{"id":3813886,"url":"https://alion.io/job/charles-schwab-it-program-manager-finops-lead","title":"IT Program Manager, FinOps Lead","company":{"id":2930000,"name":"Charles Schwab","domain":"schwabjobs.com","url":"https://alion.io/company/schwabjobs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":53,"ghost_share":0.038,"stale_share":0,"repost_share":0.208,"time_to_fill_p50_days":9,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"FinOps","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-05T15:33:03Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T17:38:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Your Opportunity\nAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.\nWe believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).\nSchwab Technology Services enables the future of how clients manage their money by delivering innovative and reliable technology products and services.\nThis role sits within our I&O Schwab Technology Infrastructure Services team. As an IT Program Management Lead supporting Infrastructure & Operations, you’ll connect financial, workforce, vendor, and technology insights to help leaders make informed decisions about investments and operational priorities.\nYou’ll collaborate with engineering, finance, procurement, vendors, and leadership to improve transparency across technology spend, capital funding, workforce capacity, and strategic initiatives. You’ll translate complex data into actionable recommendations, optimize vendor and contract portfolios, and strengthen resource planning and reporting to help leaders evaluate trade-offs and maximize technology investments.\nSuccess in this highly visible role requires strong analytical thinking, sound judgment, strategic perspective, and the ability to build consensus and influence across teams.\nWhat you will do:\nDrive financial transparency and technology investment optimization by analyzing operating expenses, capital funding, labor costs, and technology spend to provide actionable insights that support strategic decision-making across Infrastructure & Operations.\nManage and optimize vendor and contract portfolios by monitoring contract utilization, validating forecasts, supporting renewal negotiations, identifying cost optimization opportunities, and ensuring technology investments delivering expected business value.\nLead workforce and resource planning activities by maintaining labor rosters, validating organizational and cost center alignment, tracking open positions, and providing reporting that enables leaders to make informed staffing and capacity decisions.\nPartner across engineering, finance, procurement, and leadership teams to develop dashboards, reporting, and business analyses that improve visibility into technology costs, initiative funding, and operational performance while enabling data-driven prioritization and investment decisions.\nBuild strong relationships with key stakeholders, establishing clear roles, responsibilities, priorities, and expectations.\nIdentify, track, and manage risks, issues, and action items, escalating concerns and removing barriers as needed.\nPrepare leadership presentations and reporting that clearly communicate status, priorities, and key considerations.\nEnsure organization follows established corporate standards, governance controls, and Legal, Compliance, and Vendor Management requirements.\nApply technical and business knowledge to assess needs, evaluate impacts, resolve issues, build consensus, and recommend solutions.\nWhat you have\nRequired Qualifications:\n8+ years of Infrastructure Financial Operations Management Experience.\nProven experience analyzing complex financial, operational, and workforce data and translating findings into actionable business recommendations.\nStrong knowledge of budgeting, forecasting, capital planning, expense management, and financial analysis in a large enterprise environment.\nExperience managing technology vendor relationships, contract renewals, license utilization, forecasts, and spend optimization.\nDemonstrated ability to build dashboards, reporting, and executive-level presentations that turn complex information into clear insights.\nStrong analytical thinking and problem-solving skills, with the ability to identify trends, reconcile data across systems, challenge assumptions, and recommend improvements.\nDemonstrated success collaborating with technology, finance, procurement, and business stakeholders and influencing decisions without direct authority.\nProficiency with data analysis and reporting tools such as Microsoft Excel, Power BI, Tableau, Apptio, or comparable platforms.\nExcellent written and verbal communication skills, with the ability to explain complex technology and financial concepts to diverse audiences.\nAbility to independently manage competing priorities and drive results in a fast-paced, highly matrixed environment.\nPreferred Qualifications:\nExperience supporting enterprise technology, cloud operations, technology infrastructure, or Technology Business Management functions in a large, complex organization.\nFamiliarity with FinOps practices, cloud financial management, consumption-based services, and technology value optimization.\nExperience supporting strategic technology vendors and large-scale software, infrastructure, cloud, or managed-services agreements.\nKnowledge of workforce planning, demand management, resource forecasting, and capacity planning.\nExperience with Apptio, ServiceNow Financial Management, or similar technology cost-transparency platforms.\nUnderstanding of capital planning, capitalization methodologies, technology investment governance, business case development, and portfolio planning.\nProfessional certification in FinOps, Technology Business Management, Project Management (PMP), Business Analysis (CBAP), Finance, Accounting, or a related discipline.\nAbility to connect financial, operational, workforce, and technology data to help leaders evaluate trade-offs and prioritize investments.\nIn addition to the salary range, this role is eligible for bonus or incentive opportunities.\nApplicants must be currently authorized to work in the United States on a full-time basis without employer 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