{"id":820546,"url":"https://alion.io/job/charlesit-technical-account-manager","title":"Technical Account Manager","company":{"id":674081,"name":"Charles IT","domain":"charlesit.com","url":"https://alion.io/company/charlesit","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chesapeake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":215000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-03T21:10:42Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T12:10:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive\nWe're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.\nResponsibilities\nBuild and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT. \nServe as the lead point of contact and as an internal and external escalation point for your client base\nAnalyze clients’ needs and develop a road map to bring clients to best practices\nServe as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure\nEnsure accuracy of technical solutions proposed by your team\nEnsure the timely and successful delivery of projects according to clients' business needs and objectives\nClearly communicate the progress of initiatives through recurring client meetings\nMaintain customer documentation \nOther duties as assigned \nRequirements\nAssociate degree or equivalent in a related field. \n4+ Years of experience in the IT field required\nExceptional oral and written communication skills. \nTechnical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus. \nExperience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus. \nEnthusiastic and committed to the challenges of a growing company and client base. \nStrong follow-through and ability to see tasks to completion. \nSelf-starter capable of working independently with minimal supervision. \nHighly organized with sharp attention to detail. \nCurrent, valid U.S. driver’s license required. \nBenefits\nCharles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.\nCommitment to Inclusion:\nCharles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.\nThe information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. 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