{"id":2631975,"url":"https://alion.io/job/charleston-sc-pc-support-technician","title":"PC Support Technician","company":{"id":1785494,"name":"Charleston, SC","domain":"charleston-sc.gov","url":"https://alion.io/company/charleston-sc-gov","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":16,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50544,"max":50583,"currency":"USD","period":"year","gross":null,"usd_annual":50583},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-15T16:28:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T15:52:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This job will be accepting job applications until the position is filled.Annual Salary:\n$50,544.00 - $50,583.00Hourly:\n$25.92 - $25.94Department:\nGeneral Government, Information SystemsDivision:\nPC SupportFLSA:\nNon-ExemptJob Description:\nIn this role, you will provide technical assistance and training to system users and install, modify, and make repairs to personal computer hardware and software systems as well as peripherals.\nExamples of Duties:\nInstalls or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, scanners, plotters and external storage systems on user's premises.\nLoads specified software packages such as operating systems, application suites, cyber security software, and mobile communications software onto computers and verifies operations. Verifies system readiness and functions to ensure correct system operation.\nProvide Tier 1 technical support to computer users via the Help Desk by resolving software and hardware problems on City computers. Includes prioritizing incoming telephone, voice mail, e-mail, and in-person requests for technical support from users experiencing problems with computer hardware and software, server systems, peripherals, telephones, mobile devices, networking, and other computer-related technologies. \nCollects information about problem and enters all associated data into Help Desk service order/trouble ticket system for assignment and tracking.\nResponds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. \nTroubleshoots and performs remedial actions to correct problems.\nInstructs users in use of PC and peripheral hardware and software.\nCoordinates activities with Help Desk and other Information Technology Department groups.\nProvides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.\nReplaces defective, inadequate and outdated hardware and software.\nRefers major hardware problems to external service personnel for correction as warranted.\nPerforms other duties as assigned.\nBasic Qualifications:\nAssociate's degree (AA/AS) or equivalent; and 2 years of related experience and/or training; or an equivalent combination of education and experience.\nValid driver’s license.\nThorough knowledge of Microsoft Office or similar software.\nPreferred Qualifications:\nThorough knowledge of Microsoft Windows, Outlook, Access, Project, Excel and Word or similar software. \nKnowledge of IFAS/OneSolution financial software helpful.\nOther Necessary Requirements:\nMay require evenings, weekends, and holidays as scheduled.\nIn the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs.\nThe City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. 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